I own a 2020 Ford Explorer with 69,118. I started to experience the ever so common transmission issues associated with this vehicle. Specifically, a very hard shift between 7th and 6th when down shifting. The powertrain warranty expires at 60,000 miles. After completing some research, I've learned this is a known issue with a Ford issued service bulletin for 2020 Explorer/Aviator vehicles produced prior to 19 May 2020 and equipped with a 10R60 transmission. This may be caused by the A clutch piston return spring snap ring becoming dislodged. After spending $150 to have the local Ford Dealer diagnose the issue, their findings are issue my mentioned above. The fix is either an overhaul of the transmission or replacement which the dealer quoted me between $3,500 and $7,500 pending the fix. After contacting Ford Customer Relations, I was told my vehicle didn't qualify for any Ford assistance programs. I then escalated my complaint to a supervisor who informed my of the same decision and response. When asked what the criteria are to qualify for a Ford assistance program, I was told that information is proprietary and couldn't be shared. The supervisor also shared that as a last resort for assistance, I could write a letter to Ford. I'm guessing this option isn't worth the cost of a stamp. I believe the only option to resolve this type of issue is through strength in numbers. Ford owner with this issue need to bad together and form a class action suit. Is anyone aware of such a suit and how can I participate?