Anonymous
Do NOT make an online order! You think you will get discounts but trust me it will not be worth the time you spend trying to correct the issues you encounter. Made online order, came without bolts to attach, called “customer service” which was not helpful. I was referred to my dealership to return which the dealership refused to do. None of the dealers in our STATE will accept online order will Ford due to the issues. Called to resolve and was passed around and then a “customer service representative “ actually lied to me! I asked for her supervisor since she was being rude and she stated “I don’t have one”. When pressed she finally stated her supervisor doesn’t want to be bothered, but how can I trust ANYTHING you state if you lie about something so obvious? This has taken so much time and energy when all they needed to do is send a bag of parts to me, but “that’s not policy”. Get it together Ford. SMH
6 months ago
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