Extremely Disappointed – Faulty Engine, Dishonest Conduct, and Appalling Customer Service I am utterly disgusted with Ford Australia and the service I received from Ford Alexandria. My 2019 Ford EcoSport (1.0L EcoBoost engine) suffered a catastrophic engine failure due to oil pressure loss—an issue widely known and the subject of Ford’s global recall campaign (23S64). Despite this, Ford has refused to repair or acknowledge the failure, instead trying to shift blame to me by falsely claiming I missed services. The service booklet is blank—not because of me, but because they never recorded it properly. To make matters worse, they kept demanding more money for additional diagnostics even after confirming the engine failed due to low oil pressure—the exact issue listed in the recall. They are deliberately stalling, gaslighting customers, and doing everything they can to avoid taking responsibility. I’ve owned cars from other manufacturers for years and never experienced this level of dishonesty, poor service, and unethical behaviour. Ford has clearly lost its integrity and trustworthiness. If you’re considering buying a Ford—DON’T. You’ll be stuck with a faulty product and a company that will do anything to avoid standing behind its warranty and recalls. I will be taking this matter to the ACCC, NSW Fair Trading, and lodging a formal complaint.