On March 21 2021, I purchased a new Ford Escape Titanium Awd and less than a year the driver seat bottom is sagging. I returned it to the purchasing dealership Lafayette Ford in Fayetteville NC. I was informed that this was common case for the seat bottom as it's related to the material used in the seats, Ford will not honor their BUMPER to Bumper Warranty for this! I contacted FORD'S customer care and opened a claim, they never responded to me personally. I think it's a shame that FORD can refuse to honor their WARRANTY just so they can MAXIMIZE THEIR PROFIT! The CEO of FORD Mr Farley has made it clear that the WARRANTY is costing FORD'S it's BOTTOM LINE, and he wants it to STOP! FORD states that CUSTOMER SATISFACTION is IMPORTANT, yet they will not HONOR THEIR WARRANTY! Why buy a FORD, if their goal is to take your money and then DISRESPECT YOU AS THE CUSTOMER? Beware of FORD and the LIE that there is a Bumper to Bumper Warranty! It's not there, I know as I own a FORD!