I have been dealing with Ford Ireland regarding ongoing issues with my father’s two brand-new Transit Custom vans. Despite being loyal Ford customers for years and having purchased two brand-new vans, the experience has been nothing short of a nightmare. The first van, purchased in 2018, had an AdBlue pump failure within two weeks. Ford assured us a rental van would be provided, but my father was asked to provide bank details for a deposit to Enterprise, who then took weekly payments, which took months to resolve. Ford extended the warranty from 3 to 5 years as compensation. The second van, a 2020 model, has been even worse. At just 80,000 km, the wet belt snapped and required a full engine replacement. Ford only covered this after questioning the servicing quality, despite all work being done by a trusted mechanic. Just two months out of warranty in April 2025, the gearbox failed, costing nearly €6,000. Since then, persistent engine management issues linked to the DPF filter have caused continuous frustration, despite multiple repairs. We requested goodwill assistance for the latest repairs, only to be met with refusal because the van was 2,960 km over their 160,000 km cap—a limit that was never clearly communicated until after the van was brought in for repair. Communication has been poor and slow, causing unnecessary stress and financial strain on my 74-year-old father. Attempts to escalate this matter to management have been ignored or met with canned responses. Ford’s refusal to offer any goodwill for such a minor mileage difference is unacceptable. Additionally, from all I have heard, these Transit Custom vans are plagued with issues, some even worse than ours. It’s clear Ford is struggling with quality and customer care. I am a Ford customer myself, but I will be switching to Volkswagen in the future. In my opinion, Volkswagen is a far better brand. Ford has gone downhill significantly—everyone should stay away and stop buying their vehicles. Maybe then Ford would start putting more thought into their customers and improve their service.