I saw the arch at my local garden centre and after searching on the internet for best price placed my order with a third party supplier. At this point all good. I didn't get the 'said' call on the day it was to arrive and I was out but luckily I had workmen in the garden who helped unload it with the single driver so it arrived altogether and strapped up. When I unstrapped it I noticed that the four upright pieces, the ones that hold everything together, had such bad cracks and splits in the wood that they wouldn't have lasted 15 minutes let alone the stated 15 years. One of the side trellis sections had a missing piece altogether and the rest of it had staples that were holding air and not the under trellis cross pieces as needed. In fact the whole thing was so poorly prepared and put together that it could not be used at all. So I called my supplier and they organised a second replacement arch with Forest. Second replacement did arrive a couple of weeks later. The delivery driver took at look at the first set and it was at this point that he himself called the office as he had noticed some issues with the second shipment. Following that discussion it was decided to unload the full arch and try and make a whole out of the available pieces. Unfortunately, the second set of uprights were also very badly split and even whilst unloading the driver commented that I wouldn't be able to use them as the damage was so bad. So, I now had two sets of the same arch in my garden - both useless. To cut a very long story short over the course of three months I have had delivered 2 complete but damaged arch sets, that couldn't form a decent whole one. A replacement side trellis panel, and today replacement slotted upright posts with half of the end sawn off and the required corner braces and rafters but NONE of them are any good. The Customer service team tried their best but they can't see what is being delivered so are completely in the dark. The delivery drivers can't collect the damaged ones as this has to be done separately even though they return to the depot empty. The After Sales Manager when I eventually spoke to one patronisingly suggested that I should expect this type of splitting as after all it is a wood product and what with the hot weather we have had recently.....! I accept it is wood, and would have expected some minor splits but not in places that would ultimately affect the structure, aesthetics and integrity of the arch itself, and certainly after discussing the issues and the patience that I have shown I would have expected a NEW arch and not something that looks like its been languishing at the bottom of the wood-yard pile. I now have as much wood in my back garden as I suspect Forest has and none of it any good. According to the After Sales Manager today 'as the arch does not meet my expectations the only thing is to collect all of it'. So after three months of inconvenience, time off to accept deliveries, countless telephone calls chasing said deliveries I am to get nothing more than a refund. What a joke this company is - their products are not cheap but if you want to pay high prices for cheap quality then go right ahead. As for me I will now go elsewhere with a promise to self to never buy from them again.