Forest Garden Reviews

Name: Forest Garden
Rating: 1.45

1.5 Rating 108 Reviews

10 %

of reviewers recommend Forest Garden

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Metrics

1.5

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Forest Garden 1 star review on 1st July 2024

Matt Bayliss-Binks

Forest Garden 1 star review on 8th June 2024

John Smith

Forest Garden 1 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a small summer house, thought it was fabulous you could pick your own delivery day. Turned up on time, (delivery driver was friendly, polite and very helpful) which was excellent as I had arranged for another company to put it up for me (forest garden wanted £430 to build it) the majority of companies you deal with these days check the order before sending it or at least include a parts sheet, neither of these important steps were taken, upon piecing together the summer house from the vague instructions, we found that bags of screws were missing, no bother my fitters came prepared! However, 2 windows were missing, mistakes happen so I called straight away, unfortunately their not available to speak to on a Saturday so an email was sent and building came to a stop, luckily I had some tarpaulin to cover it all over. Monday morning I had a response to my email stating they were extremely sorry and that I would have to wait a further 5-7 working days for my windows to come. On the website it states everything is treated and will be fine for 25 years, in the email I received it stated to make sure everything was covered well to prevent damp getting in, which seems a contradiction that I didn’t get an answer for when I asked how I should my protect my summer house from the great British rainy autumnal weather. Fast forward a week of waiting for windows and I finally got a delivery date, it had now been 12 days since the original delivery. I arranged for the same company I used to build the summer house to come back on that day and fit the windows, unfortunately the company sent me side panels. I was a bit frustrated at this point, as were my fitters, so I called the customer service line and spoke to a lady who I repeatedly asked to stay on the line until the issue was sorted, she hung up on me so we had to resort to email again, where I was told this would be raised as a high priority, but I’d still have to wait the 5-7 working days for the missing parts. Although they managed to arrange straight away for the sides to be picked up but couldn’t arrange delivery to rectify there initial error. So again, I arranged for my fitters to come back and fit the windows, finally I could have my summer house, maybe not as the windows they sent out were both broken. The customer service team and manager of the customer service come across unknowledgeable about the products they sell, if it’s not in the script they don’t know the answer. Unfortunately I have not had a very good experience with this company and I can not recommend them. Such a bad experience from something that was meant to be so joyous. Please, if your like me and value your money don’t shop with this company. I understand we all make mistakes from time to time, it’s how we manage them that counts. This company unfortunately don’t manage them well.”

Helpful Report

Posted 1 month ago

“Felt supplied was unusable and they refused to pay for a replacement”

Helpful Report

Posted 1 month ago

“Today my husband and I had a 10 x8 shed delivered and Nigel and Stephanie were the drivers I try a number of companies regarding putting the shed in the garden for us as we are both disable and found only Forest Garden was the only one I can give a 100% review as they were brilliant and very helpful I would and will recommend this company time and time again they were on time and help in any way they could TOP COMPANY we needed it to be delivered in 7 days from purchasing shed”

Helpful Report

Posted 2 months ago

“Delivery was on time and driver extremely helpful and polite. Unfortunately the 8x6ft potting shed is very poor quality. Instructions are extremely poor and wood panels are of poor quality. There were also nails sticking out of various panels and rusty nails. Getting the shed square was extremely difficult and when we put the felt onto the roof it has folds in it. The person building our shed is experienced and said it was the worse he’s had to build.”

Helpful Report

Posted 3 months ago

“Delivery came on time and Teddy the driver was very polite and friendly. He helped me take the materials off the van to the place where I wanted. Very good Forest Gardens, especially Teddy”

Helpful Report

Posted 5 months ago

“I can only echo the experiences of others. Ordered through a big retailer, delivery delayed, was fobbed off to Forest Garden, shed arrived damaged and of poor quality. Ended up spending £32 on a new roll of roofing, fixing broken and damaged panels myself. Asked for replacement doors, that took another two weeks and what arrived was soaking wet, mouldy, and made with timber so poorly sawn that it looks like a wet bath towel made of splinters. There's a difference between rough cut and ruined. Customer service is a joke, they treat customers like an inconvenience rather than their source of income. Nothing gets done until you beg them for it and then they act like they're doing you a favour instead of doing their job. Avoid the company, buy from another supplier and check their reviews before you do so.”

Helpful Report

Posted 5 months ago

“£4K Melbury Log Cabin purchased via Costco .Says any DIYer can build . The doors don’t shut properly despite ensuring the door framework is level . They wont or can’t send anyone to fix it and Costco won’t get involved since we didn’t use their subcontractors A real let down and most annoying after days of construction and painting . If you are looking to spend this sort of money ,Find a reputable local company who can build and fit and won’t walk away when things aren’t right”

Helpful Report

Posted 5 months ago

“Awful quality, wood split ,badly put together . I cannot tell you how unhappy with the 8 x 6 shed for life I purchased , I think it the worse poorest quality shed I have ever seen, please if anyone reads this DO NOT buy a forest 4 life shed .”

Helpful Report

Posted 5 months ago

“Driver had a proper attitude.”

Helpful Report

Posted 6 months ago

“Ordered a Forest Garden Hen House ex Asda. Arrived pretty swiftly. The roof was damaged (huge gouge/hole in it so pretty useless) but the delivery guy claimed to have ordered a replacement before he'd even left the drive. Promised replacement by the end of the week. A week beyond that and no comms from Forest Garden at all. And that is despite me ringing to ask where the replacement parts were and a chap telling me he'd get someone to call me back. I then emailed having had no reply for 24 hours and still nothing. So I had a hen house that I paid over £500 for and it had no roof amongst other parts missing or damaged).....a serious waste of £500 if you ask me. Dreadful company. Would not use again. ***Update*** Following me leaving a review on another site, Forest Garden contacted me to try and resolve the situation. Yet again, made promise after promise of calling me with an update as to when the missing/damaged parts would be replaced....BUT, they then never got back to me with an update as they promised. It absolutely felt like they were playing a joke. So, here I am, over a month after placing the original order - which was delivered in 5 days (the ONLY positive in the whole experience)....still no usable hen house and I've just paid my credit card bill. I had no choice this week but to insist they come collect the parts I DO have and surprise, surprise...they confirmed they can do that very quickly and are coming next week. Officially the worst company I have ever had to deal with. Use them at your peril.”

Helpful Report

Posted 6 months ago

“please read all the reviews on the b and q website about the quality of these sheds!!! poor quality, leaks , warps, i had to pay a carpenter to come and sort the warps out after we put it up. i will say i was given a small partial refund, but 6 months on i have so many gaps appeared in the slated walls. contacted customer service who were very short and unbothered by my concerns.”

Helpful Report

Posted 6 months ago

“Worst delivery service I have ever received didn’t bother knocking the door half the shed piled against the garage blocking the access to the garden and the other half left blocking the pavement”

Helpful Report

Posted 7 months ago

“16 days delivery from China. Arrived damaged, poorly manufactured, poorly assembled and cracked in numerous places. Waiting for a refund from Toolstation.”

Helpful Report

Posted 8 months ago

“We bought a shed 12x8 the quality was not what i expected nails sticking out panels not square floor would not butt up to each other due to overhang not pressure treated and the OSB roof ive seen flatter Yorkshire puddings, in all i would buy elsewhere, delivery driver awesome maybe they should put him in charge of quality control”

Helpful Report

Posted 10 months ago

“Appalling customer service. Greenhouse and fitters booked for 8.30-9.00 am. It's nearly 11am and no sign. Phoned Head Office twice - no-one could tell me where the greenhouse and fitters were. Eventually spoke with a supervisor who didn't seem that bothered. Avoid using this company if you can!”

Helpful Report

Posted 10 months ago

“Sadly I have to give a star to be able to give a review, however as the service has been non-existent I would prefer to give zero. I ordered a log store form Robert Dyas on 4th December, to ensure a pre-Christmas delivery. On the order confirmation it was confirmed as a delivery before 15th December, so all good and I ordered a delivery of logs to coincide. On the morning of 15th December I received a call from Forest Garden Ltd (the fulfilment company) telling me due to the lorry load 'being too heavy' my delivery could not be made. Straight out of the old 'leaves on the track' or 'the wrong snow' book of excuses! I was promised a call back with a new delivery date before Christmas. Guess what - no call back, so I called this morning only to be told that all deliveries have now stopped for Christmas (on Tuesday 19th!!!!!!!) and they have to raise it as a new order with a delivery date of 4th January - 3 weeks after the original promised date. If I hadn't have called I suspect I would not have known. I called Robert Dyas who were completely in the dark, as Forest Garden Ltd had not updated them either. I have 300 logs getting nicely drenched in the rain - thank you!! I have requested a refund from Robert Dyas and will now try and source something from a supplier who can deliver on promises.”

Helpful Report

Posted 11 months ago

“Delivered damaged, waited a week for 1st replacement panels. Overall it has taken 5 weeks to get replacements that are still wrong. The horizontal wood on all of the small panels extended past the vertical supports by as much as 10 mm and had to be cut off with a saw to allow the vertical supports to go flush. When the large and small panels where assembled to the base the horizontal wood cladding was progressively out of alignment by as much as 40 mm at the bottom. Nothing like the photo of the shed on line. Shed was shipped with 4 identical roof panels. I sent a picture of the panels I had and how two of them fit the roof and asked for the correct replacements. They instead sent a right and left panel instead of two left panels. When I finally got the remaining roof panel the two replacements do not fit into the notches of the apex panel. They are slightly different than the first two panels. The centre support is 15 mm off. So the apex needs to be cut to fit. The small panels on each side of the door panel are 60 mm shorter than the door panel, they cut the cladding shorter than the cladding on the door and it looks stupid. Minor but irritating. Asked for a 50 mm Black screw to replace a damaged one on the door lock. Received a 50 mm brass wood screw. Also the chrome screws on the door knob are already rusting. Forest Garden obviously has no quality control. For a thousand pounds I didn't get what I paid for. A complete disappointment start to finish.”

Forest Garden 1 star review on 9th October 2023

Helpful Report

Posted 1 year ago

“As previous reviewers have said, the product is worse than poorly made with cheap timber that as soon as it is nailed together it splits with their nails provided. The doors were bent so unless the catch was used it wouldn't bow outwards. The panels are poorly nailed together so the professional putting it together had to use different screws and many more of them to hold the summerhouse together. Holes throughout the panels and one particular gaping gap. They cannot guarantee the summerhouse will be weathertight and that I need to buy sealant to fill up all those holes. It was suggested to me that it was my responsibility for ensure quality of their product - where was their quality control department? They have offered replacement doors and £70 which is 10% of the purchase price. As others have said, I am going to have to pay for additional work to be done to make the product structurally sound and the floor just bounces. How Garden Centres and many retailers state they are the No.1 company for garden sheds etc beggers belief? How Forest Garden hasn't gone bust is beyond me - note to retailers - why are you selling us down the river and then refusing to offer any further compensation? Never again will I buy from Forest Garden nor BuyShedsDirect. The photos look great online but I wish I read all these reviews before purchasing.”

Helpful Report

Posted 1 year ago

“An absolute shambles of a company! Ive had 3 delivery dates now apparently everytime my delivery is on the way the vehicle breaks down! My 4th delivery date my emails states that my order was complete, although i received nothing and the delivery pictures was just darkness. Would 100% not recommend to anyone at all Terrible service Terrible company”

Helpful Report

Posted 1 year ago

“Very impressed with forest garden, as they sorted a problem with shed fixings which were lost after delivery, they sorted out promptly and delivered in a few days. I would definitely recommend this company, good customer service hard to come by these days.”

Helpful Report

Posted 1 year ago

Forest Garden is rated 1.5 based on 108 reviews