Forest Garden Reviews

Name: Forest Garden
Rating: 1.54

1.5 Rating 122 Reviews

12 %

of reviewers recommend Forest Garden

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Metrics

1.5

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Forest Garden 1 star review on 15th June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would. Truly poor. Poor product, poor delivery (late by weeks) and poor customer service. AVOID!”

Helpful Report

Posted 1 week ago

“The delivery was extremely late, which meant that the local team ("In and Out Clearance") assembling it for us were hanging around for ages and it took them hours to put it all together. We are very disappointed with the overall quality - there are holes and gaps everywhere which we will have to fill to even stand a chance of the contents staying dry inside the shed. The wood is rough and we will have to watch our grandson carefully to make sure he doesn't get any splinters in his hands when he ventures inside. I have to say I doubt it will last the predicted twenty-five years.”

Helpful Report

Posted 2 weeks ago

“Exlent staff very helpfull phill l Simon g”

Helpful Report

Posted 2 weeks ago

“Purchase process was good. Delivery driver excellent. 6x4 Beckwood shed absolute rubbish quality. Ship lap panels are supposed to be smooth, these are as rough sawn as could be. Every nail was red rusty. Some nails not in fully and other missing their target so visible in the other side. Some panels were mouldy. After 2 days the gaps started appearing between the boards as it dried out. Daylight entering from all sides inside. Needed many more screws than supplied to even try to straighten out the timbers during fixing. Roof needs extra rafters to even help support the very thin strand boards supplied. I might even replace them get with thicker boards or even T&G. All in all cheap poor quality.”

Helpful Report

Posted 2 weeks ago

“Total rubbish”

Helpful Report

Posted 3 weeks ago

“We bought a 10'x10' shed through BuyShedsDirect and paid for another company to install it. Unfortunately the first delivery had faulty panels (with gaps), then by the time the second delivery of replacement panels had come the panels from the first delivery had developed gaps. Despite the third delivery not being perfect we had it installed as it was way behind schedule. Don't believe the website from BuyShedsDirect which says its maintenance free. To weather proof it (and reduce panels moving and creating gaps) it should be painted as soon as installed. The claims on the website are misleading. Their customer service then told me it needed annual painting. Wouldn't buy from them again.”

Helpful Report

Posted 1 month ago

“Poor quality. Every panel bent like a banana so had to clamp and use extra screws. Door had to be planned down as wood to attatch the hinges not straight. Wood started to gape. Shed4life!!! Only if you had a life limiting illness. Bad enough to pay alledged sale price as it wasn't even worth that amount”

Helpful Report

Posted 1 month ago

“Efficient and personable delivery driver - Marc P - delivered the shed on time. It had clear, easy-to-follow assembly instructions. Admittedly it is quite flimsy but it has so far withstood a week of high winds and rain with no problem”

Helpful Report

Posted 1 month ago

“Roy Taylor and Jimmy swallowell were brilliant Very good. Very professional. Much impressed by them. Well done”

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Posted 2 months ago

“Wouldn't even give it one star the entire summer house warped to falling over practically windows wouldn't stay in, roof sagged, window frames distorted even the floor warped it was the biggest waste of money I've ever seen. No help from customer service just got told it's wood it warps then settles it warped then never stopped not even 5 month standing I'm having to take it down before it falls on my kid or dogs”

Helpful Report

Posted 2 months ago

“8'x6' forest4life shed. Avoid like dog truffles on the pavement. Cheap, nasty product. These buildings are cheap for a reason. Flimsy build quality, poor instructions many of which were missing, osb/chipboard roof panels, paper thin roofing felt (that's if you get supplied enough- I was 2 8' rolls short), had to supply my own to finish the job, small panels that make delivery easy but poor structural integrity as there are so many joins in such a small building, don't store anything in this building if you value it, as the security hasp and staple can be forced quite easily with a carrot or a limp willy, the plastic windows are a new one for me and don't believe they won't fade in the sun - they will....they're plastic, don't expect to put any weight on the roof when erecting or once built as any weight on the roof will probably head South quite quickly, a better quality shed for a few hundred pounds more is a wiser investment of your hard earned money. 25 year life span is a very wild expectation. I think a decimal point was missed out . A good quality 8'x6' shed should take 2 people approximately 2-3 hours to erect. This 8'x6' shed took 2 experienced fitters nearly 6 hours to complete. I hope my thoughts help others.”

Helpful Report

Posted 3 months ago

“Purchased a 4 tier planter via Robert Dyas . Poor instructions for self assembly . No pre drilled screw holes ,and no base to the item . As we want to stand it on gravel we’re now paying extra for liners . Delivery was on time.”

Helpful Report

Posted 3 months ago

“Driver Andy L courteous and on-time”

Helpful Report

Posted 5 months ago

“Bought a Brentwood 8x12 in September literally falling to pieces slightest bit of wind roof and sides are lifting nails to put felt on all fell out no felt on roof biggest waste of money would not recommend”

Helpful Report

Posted 6 months ago

“I ordered a small summer house, thought it was fabulous you could pick your own delivery day. Turned up on time, (delivery driver was friendly, polite and very helpful) which was excellent as I had arranged for another company to put it up for me (forest garden wanted £430 to build it) the majority of companies you deal with these days check the order before sending it or at least include a parts sheet, neither of these important steps were taken, upon piecing together the summer house from the vague instructions, we found that bags of screws were missing, no bother my fitters came prepared! However, 2 windows were missing, mistakes happen so I called straight away, unfortunately their not available to speak to on a Saturday so an email was sent and building came to a stop, luckily I had some tarpaulin to cover it all over. Monday morning I had a response to my email stating they were extremely sorry and that I would have to wait a further 5-7 working days for my windows to come. On the website it states everything is treated and will be fine for 25 years, in the email I received it stated to make sure everything was covered well to prevent damp getting in, which seems a contradiction that I didn’t get an answer for when I asked how I should my protect my summer house from the great British rainy autumnal weather. Fast forward a week of waiting for windows and I finally got a delivery date, it had now been 12 days since the original delivery. I arranged for the same company I used to build the summer house to come back on that day and fit the windows, unfortunately the company sent me side panels. I was a bit frustrated at this point, as were my fitters, so I called the customer service line and spoke to a lady who I repeatedly asked to stay on the line until the issue was sorted, she hung up on me so we had to resort to email again, where I was told this would be raised as a high priority, but I’d still have to wait the 5-7 working days for the missing parts. Although they managed to arrange straight away for the sides to be picked up but couldn’t arrange delivery to rectify there initial error. So again, I arranged for my fitters to come back and fit the windows, finally I could have my summer house, maybe not as the windows they sent out were both broken. The customer service team and manager of the customer service come across unknowledgeable about the products they sell, if it’s not in the script they don’t know the answer. Unfortunately I have not had a very good experience with this company and I can not recommend them. Such a bad experience from something that was meant to be so joyous. Please, if your like me and value your money don’t shop with this company. I understand we all make mistakes from time to time, it’s how we manage them that counts. This company unfortunately don’t manage them well.”

Helpful Report

Posted 8 months ago

“Felt supplied was unusable and they refused to pay for a replacement”

Helpful Report

Posted 8 months ago

“Today my husband and I had a 10 x8 shed delivered and Nigel and Stephanie were the drivers I try a number of companies regarding putting the shed in the garden for us as we are both disable and found only Forest Garden was the only one I can give a 100% review as they were brilliant and very helpful I would and will recommend this company time and time again they were on time and help in any way they could TOP COMPANY we needed it to be delivered in 7 days from purchasing shed”

Helpful Report

Posted 9 months ago

“Delivery was on time and driver extremely helpful and polite. Unfortunately the 8x6ft potting shed is very poor quality. Instructions are extremely poor and wood panels are of poor quality. There were also nails sticking out of various panels and rusty nails. Getting the shed square was extremely difficult and when we put the felt onto the roof it has folds in it. The person building our shed is experienced and said it was the worse he’s had to build.”

Helpful Report

Posted 10 months ago

“Delivery came on time and Teddy the driver was very polite and friendly. He helped me take the materials off the van to the place where I wanted. Very good Forest Gardens, especially Teddy”

Helpful Report

Posted 1 year ago

“I can only echo the experiences of others. Ordered through a big retailer, delivery delayed, was fobbed off to Forest Garden, shed arrived damaged and of poor quality. Ended up spending £32 on a new roll of roofing, fixing broken and damaged panels myself. Asked for replacement doors, that took another two weeks and what arrived was soaking wet, mouldy, and made with timber so poorly sawn that it looks like a wet bath towel made of splinters. There's a difference between rough cut and ruined. Customer service is a joke, they treat customers like an inconvenience rather than their source of income. Nothing gets done until you beg them for it and then they act like they're doing you a favour instead of doing their job. Avoid the company, buy from another supplier and check their reviews before you do so.”

Helpful Report

Posted 1 year ago

Forest Garden is rated 1.5 based on 122 reviews