Forest Garden Reviews

Name: Forest Garden
Rating: 1.47

1.5 Rating 105 Reviews

10 %

of reviewers recommend Forest Garden

Company Reviews

Questions

Metrics

1.5

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 39%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Forest Garden made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Forest Garden 1 star review on 1st July 2024

Matt Bayliss-Binks

Forest Garden 1 star review on 8th June 2024

John Smith

Forest Garden 1 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a shed from here as it was cheaper but 1st delivery was cancelled and I was only notified on the morning of the day that the driver had exceeded the amount of hours they are allowed to drive. 2nd delivery was cancelled by company (not sure why). 3rd time delivered but item was damaged and did not come with the assemble kit. 4th time delivered. I had to go out and buy smaller hinges as the ones provided were too big and was told that it is the correct size. I am definitely not shopping here again. I would rather have spent the extra £20 to save the bother.”

Helpful Report

Posted 2 years ago

“Let me just start by saying, I’m not sure what delivery drivers others had on here, but it definitely couldn’t of been manni! manni was extremely respectful of our property, courteous and polite! He went the extra mile to help arrange the wood in a neat organised order so my partner would be able to see what was what when he gets home from work. Haven’t had a chance to properly inspect all of the parts delivered, but so far so good. Im just happy that delivery time was quick and well scheduled and our delivery driver was by far the best! A credit to the company :) top marks from us”

Forest Garden 5 star review on 5th May 2022

Helpful Report

Posted 2 years ago

“Very terrible delivery experience. The driver was rude and non cooperative - left all the stuff outside on the letter box and didn’t even help with moving inside the main gate, or just help keep the door open. Neighbours are not happy about it. These are heavy flatboards and several of them I have to now move them one by one. Most awful delivery experience I’ve ever had.”

Forest Garden 1 star review on 26th April 2022

Helpful Report

Posted 2 years ago

“One of my regrets is l didn't read previous customer reviews. I will say that l feel cheated by the Forest sheds blurb stating that the sheds are of robust construction and quality. To put it succinctly the shed l purchased is made of the thinest cheapest wood, full of split knots and actualy rotten on one panel. The roof and the metal supports are not fit for purpose which in turn is supported by a flimsy timber frame which shakes in a strong wind. Some of the actual wood laps are so twisted you can actually get you fingers in between them, resulting in the shed, after one down pour, being soaking wet on the insiďe. I am further concerned that it may collapse in a storm Frustratingly l have had to spend a further amount of money..just to make it safe and weather proof In summary. This company is selling a substandard product and should he avoided”

Helpful Report

Posted 2 years ago

“I would have given 0 if I could. Ordered decking costing over £1000. The ‘express’ delivery took over 3 weeks. They then dumped the decking in my garden. The wrong product and colour. They have now said the product I ordered is out of stock. It will be weeks before they uplift what they sent and my refund cannot be processed until then. It is now in my front garden, unpackaged, unsecured and likely to be stolen in which case I’ll have nothing. Absolutely shocking customer service. Avoid at all costs unless you want to be left out of pocket and without your order for weeks!!!!”

Forest Garden 1 star review on 24th March 2022

Helpful Report

Posted 2 years ago

“Worked there for 7 months to say they where idiots wud b understatement if u foreign u got a chance English no hope management no bottle teamleaders no bottle look after foreign pals in a word tossers”

Helpful Report

Posted 2 years ago

“Ordered shed beginning of June. Finally arrived at end of August . Paid for installation which to date (end of October) still has not happened. Communication from Forest Garden is truly awful. You really have to chance them up Quality of shed delivered no where near that of my previous shed. Alas that Company had closed over Covid so I hence ordered from Forest Garden. I'm summary would I recommend Forest Garden - NO Would I buy from them again - NO Do I regret buying from them - YES”

Helpful Report

Posted 2 years ago

“Delays over delays, not recommended”

Helpful Report

Posted 2 years ago

“DO NOT BUY A SHED FROM THIS COMPANY. Terrible quality wood has split in numerous places. Customer service won’t admit that this is the case & are referring to it as warping. Im going to take it as far as I can to get a replacement”

Forest Garden 1 star review on 16th August 2021

Helpful Report

Posted 3 years ago

“Shed does not fit shed base despite ordering the correct size.Shed sections do not fit together properly. I am an retired joiner and paid over a £1000.I feel like I’ve been ripped off and that the shed is only good for fire wood.”

Helpful Report

Posted 3 years ago

“Item was strapped so tightly with ratchet straps that it had been broken by courier. Courier told me Forest Garden sent it out knowing it was broken and that it was already broken when it was put onto lorry. Rang Forest Garden who said that courier is actually a driver working for them and not a courier so driver lied to me. Lady on phone at Forest Garden was multi tasking and kept me waiting on the phone whilst I could hear her typing away dealing with something else. Had been a week and still no issue of new delivery date for new attempt of non broken item. Rang B&Q with whom order was placed originally only to find Forest Garden hadn’t even updated system to say they’d made an attempted delivery but it was refused because it was broken. Just an absurdly poor catalogue of events all stemming from FOREST GARDEN. I’ve now cancelled order as I simply don’t want to give them the business. Dealing with this company, to put it lightly is simply AWFUL.”

Helpful Report

Posted 3 years ago

“Infinity arch came with 2 left sides and 3 broken pieces,tried for 2 weeks to contact what they laughingly call customer service left messages,no response whatsoever. Had a carpenter adapt the rubbish item. Strongly advise everyone to AVOID THIS COMPANY like the plague unless you love extreme stress and frustration. Unfortunately I’ve had to award 1 star to enable a review.”

Helpful Report

Posted 3 years ago

“Appalling service and product. Paid almost £500 for a shed, this included £100 delivery and almost £200 for installation. I was given a date for the delivery and installation however I came home from work a week prior to the date given to find the shed sections left on my driveway without any prior notice. The shed was set up although not level, when I contacted the company I was told the fitters had discussed this issue with me and explained how I could correct-such a conversation had never taken place. Large gaps in between section s of the panelling to the extent I can put my hand in between 2 sections. I was told this is warping and to be expected. No over to repair, replace. They really don’t want to know, customer care is appalling. Please don’t waste your money”

Forest Garden 1 star review on 30th June 2021

Helpful Report

Posted 3 years ago

“AVOID. Absolutely abysmal customer service, still waiting for product 4 months later after 4 separate delivery dates changed last minute. The final straw was today. I had received an actual time slot for my item to be delivered today between half 8 and half 12. Booked the time off work. Call received at half past 8 from Forest saying the item will no longer be delivered today and we cannot give you a date! Absolutely disgraceful. Lies after lies. No honesty, no transparency, just a bunch of cowboy crooks.”

Helpful Report

Posted 3 years ago

“Horrendous service with lies and delays”

Helpful Report

Posted 3 years ago

“Purchased this shed from wicks quality was terrible would probably make good kinderling spend your hard Earned cash else where.”

Helpful Report

Posted 3 years ago

“Very bad sheds don’t buy there have big holes in don’t fit together probably should be 8x6 it’s about 3 inch short off 8foit see pics”

Forest Garden 1 star review on 1st April 2021

Helpful Report

Posted 3 years ago

“After receiving a shed from Forest over 2 weeks ago (Ordered from Wickes) which was of such poor build quality , that the fitters would not assemble it, I got a refund. The shed was supposed to be picked up yesterday. The App on the phone says the delivery driver is still 1 hour away! Shed still not delivered, taking up space on my property. I called Forest yesterday to arrange a time slot and was told it would be picked up. It is still in my Yard. It is now in my way, as I have a shed from their competitors arriving today. I have emailed Forest to let them know that if this shed remains on my property past 1500 today, it will be taking a one way trip to the local tip. I have a van on standby to transport it. The Quality of the shed is the worst I have ever seen, I think they must have shipped me all of the rubbish in their quarantine area, hoping that I would not notice it. Employees (fitters) who condemned the shed took photos of the damaged panels but failed to communicate to Forest, and Forest failed to get back to me. So I asked Wickes for a refund. My next step is to complain to Wickes once again, as this company does not meet the basic requirements of what they have advertised. I have rejected better fire wood than this junk!”

Helpful Report

Posted 3 years ago

“Absolutely awful company to buy from. AVOID AT ALL COSTS. I bought a £620 summerhouse through Argos from this company and I’m absolutely appalled. The wrong fixings were sent after 3 weeks of waiting for the summerhouse, then we found we were missing 5 other significant pieces as we were building it. The pieces were then sent incorrectly (TWICE) and after emailing I was ignored until I took to social media and threatened them with trading standards. After almost a month and a half I was offered £25 as a ‘good will gesture’ which is an insult in itself due to the absolutely shocking customer service received. When I expressed that this wasn’t enough I was told I was being excessive and if I didn’t like it I should tell Argos about it. We had to source several parts ourselves to ensure it would actually get built. DO NOT BUY FROM THEM UNDER ANY CIRCUMSTANCES. I wish I wouldn’t read these reviews before I did.”

Helpful Report

Posted 3 years ago

“Order fence panels through wickes, they passed it on to this company. I waited for the delivery on the day they gave. To receive a phone call to say the driver ran out of driving hours. Although on the map tracker it showed he went passed, so I assume he forgot.!! It now shows delivery has been made .but no fence has been left. Shocking service. Will now have to chase order.”

Helpful Report

Posted 3 years ago

Forest Garden is rated 1.5 based on 105 reviews