Forest Garden Reviews

Name: Forest Garden
Rating: 1.78

1.8 Rating 151 Reviews

18 %

of reviewers recommend Forest Garden

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1.8

Based on 151 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

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Forest Garden 1 star review on 15th June 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same as the others; very poor quality, holes, gaps, flimsy, warped panels, paper thin roof felting that is already coming off, missing parts and appalling customer service. I’ve been refused a repair or part compensation..they want me to pay £180 to take it down and lose the £350 I paid to put it up to get a refund!!! Their solution is to send replacement parts without paying for labour…but have said they’ll probably warp again! I’m going ahead with the small claims court as it’s unacceptable so many people are being treated this way. Shame on B&Q for selling their products and being unhelpful in the matter.”

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Posted 1 month ago

“Just read all the other one and two star reviews, and PLEASE take notice of them. I had all of the same problems. These included warping of the 7mm wooden slats still happening 2 years after erection, with gaps up to 2cm. I also experienced rain water actually soaking through these very thin sheets, and was told that "rot proof doesn't necessarily mean waterproof". They did, however, recommend using Cementone Water Seal, and actually paid for 10 litres of this. In fairness, the Customer Service Dept. are exceptionally quick to respond to complaints, and are far better than most similar companies. Finally, when I sent a 2-years-on report of problems I had experienced, purely to update them, and asking for nothing, their Senior Technical Adviser responded that they consider the matter has been dealt with, and referring me to Trading Standards, even informing me that they have a contact there, and deal with them regularly. One wonders why? In short, I would advise anyone to avoid this product .”

Helpful Report

Posted 1 month ago

“Comms and delivery were excellent but as reported by others the quality of the product is really very poor. The 'modular' construction means that a gable end (for example) comprises 6 individual panels. If they were well made then maybe that would work but the uprights and battens are of a very small cross section and most are warped which makes putting the shed together really problematic. The finished result is very patchy with visible gaps between panels due to warping. Frankly, if I could have sent it back I would have done. I thought I was buying good value for money and that circa £500 would get me a decent shed. In reality, all I have is a very flimsy shack that will no doubt leak like a sieve. I think it's a very poor product and frankly a rip off at the price.”

Helpful Report

Posted 1 month ago

“We ordered the Forest 4Life 25yr Guarantee Overlap Pressure Treated Double Door Apex Wooden Shed to be delivered on Thursday so that we could build it over the bank holiday weekend. We began dissembling our old shed first as the new shed was going in that same place. Within about 5 seconds of building the new shed we found damage, with the flooring cracked, big pieces chipped off, and they were not even square with each other and had massive gaps in between them. We also found that most of the cracks were caused by the nails that were put in by the manufacturers, we had to take out one nail to try to close a gap it created, and found the nail was bent in a U-shape, so whoever hammered it in showed no care at all. We found this laziness and carelessness throughout, and we had no option but to keep building the shed as we needed somewhere to keep all our gardening equipment and tools, so we kept taking pictures of all the damage we were finding to show the manufacturer at the end when we finally finished building. Most of the problems we would only discover in the process of building, such as things not lining up and wood being so bend out of shape doors wouldnt close, and random patched of rotted wood which made putting screws in impossible etc. When we finally sent all the pictures to the manufacturer they simply said that once we began building the shed we accepted the condition. How can that be the case when we did not know the condition until we built it? How can we tell that nothing was going to be square and there would be massive gaps and holes until it was assembled? We also contacted B&M as they sold the shed to us, and they did give us a 10% good will gesture payment but only on the condition that we wouldn't be able to revisit this issue. Also we noticed after a good rain that the inside walls get wet... I have seen a review before where this was expressed and the company just answered that they never said it was waterproof! As if people are building sheds to keep their tools wet! I expected terrible quality based on how cheap it was compared to other sheds for the same floor space, but I was prepared to do a little extra work to make it more stable or beef up areas ect, but I may as well have just bought the wood myself and built a shed, this kit did not save us any extra time or make anything easier. The only part that wasn't difficult or poor quality was the roofing membrane, but the putting the roof on was still a massive pain cause there was missing brackets, nothing was square, not even the roof sheets were square! Putting this shed up and finding problem after problem made us so miserable and furious we will never go near anything made by this company ever again, and my partner has even sworn off ever putting up any shed again as it was such a horrible experience. It did not help it was the hottest bank holiday in May on record either, and if it this was manufactured with care we might have actually had time to enjoy the weather instead of sweating under the sun trying make anything line up. Also their "windows" are about as thick and sturdy as takeaway tray lids. Actually, they are less sturdy. The instructions just tell you to put a screw through them into the wood to hold them there so that tells you how safe your tools are inside this shed... I think the best protection from burglars is they will assume you couldn't afford anything worth stealing with a shed as ugly as that! The reviews on trust pilot are all about the delivery drivers and not the product so its either faked by them or people feeling sorry for the delivery drivers. We felt sorry for ours too, they only sent one man to unpack the whole lot! We couldn't help as we were working. Maybe if they looked after their employees better their sheds wouldn't be so garbage.”

Forest Garden 1 star review on 14th June 2026

Helpful Report

Posted 2 months ago

“So we bought a shed via argos from forest garden, very poor quality,gaps everywhere, doors didn't hang right,hinges not strong enough for the doors and the roof was a pain to fit as shed was twisted. The screws were like toffee and bent when put in and the felt was like tissue paper just ripping everywhere! We contacted forest garden and told them ot was being returned for refund,they requested pictures of the shed which we did and said basically there's no 2 ways about it you're having it back!. It was collected by their courier who said that he picks alot of their sheds up and they literally do not care how many come back! This was around a month ago and still no refund as forest garden weren't aware it had been returned and just keep fobbing us off! I would never buy anything from them again!”

Helpful Report

Posted 2 months ago

“Terrible quality beckford summerhouse bought from sheds direct . Impossible to fit the windows as per the instructions due to z strips not being correct size - even though video provided of problem - forest garden just kept referring us to the instructions which wasn’t helpful. Would never purchase again”

Helpful Report

Posted 4 months ago

“Brentwood shiplap 15x10 shed. Absolute garbage. Roofing felt not fit for purpose as ripped as unrolling it, rips as trying to use it. Pieces of wood supplied are not strong enough to use for roof trusses. Shed sides are not stable as wood is flimsy. Wood panels shrink and leave massive gaps so shed is not water tight at all. Thin plastic sheets supplied as windows which flex not at all stable and had to buy wood to cover all round to make water tight. Now had to buy a couple of fence posts with metal stands to prop up the roof and hold up the flimsy roof trusses. Recovered the roof with roll of rubber roofing felt to make it water tight. Flooring supplied is far too thin to span the shed competently so had to buy boards to go over the top as when you walked on it it bounced and felt as though you would go through. All in all we have spent £500 rectifying as best we can this appalling build of a shed. I would not recommend these sheds at all….. cheap and nasty and not fit for purpose.”

Helpful Report

Posted 5 months ago

“waiting for further response from forest garden, shed wet inside, extreme mould on inside of roof, floor wet, inside walls wet. Packets of grass seed sitting in pool of water, these will be no good now. Forest garden advised us, who are pensioners, to clean mould from inside the roof then treat outside of the shed. We were then informed the contract was not with them but with the company we ordered their shed from!! Like a previous customer of theirs if I could give a minus star I would.”

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Posted 6 months ago

“no one showup after waiting for 10 days then told me will be delivering in Jan which is 2 weeks later”

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Posted 8 months ago

“Avoid – premium price, poor quality, worse aftercare I purchased a 12x8 Timberdale Apex shed (£1,659.99) less than six months ago, expecting a premium, pressure-treated workshop. What I received has been deeply disappointing. Within months, the internal walls became damp to the point of being visibly wet, with clear staining and early mould forming on the inside timber panels. This is inside the shed, not external weathering. For a product marketed as “premium”, “robust”, and pressure treated, this is completely unacceptable. When I raised the issue, Forest Garden’s response was frankly astonishing. Rather than addressing the defect, I was told the shed is “not waterproof” and was sent a list of “tips” suggesting that the customer must effectively retrofit weather protection themselves. The implication was that I should wait until the shed eventually rots before the 25-year guarantee becomes relevant. That is not a guarantee — it is a deflection. To make matters worse, responsibility has been passed back and forth between Forest Garden and B&Q, with neither party willing to take ownership. This level of buck-passing over a clearly defective, high-value product is embarrassing. A shed does not need to be labelled “waterproof” for it to be expected to keep the inside reasonably dry under normal UK weather. That is the basic function of a garden building. I strongly advise anyone considering this shed to think twice. The specification and marketing do not reflect the real-world performance, and the aftersales support has been extremely poor. I would not buy from Forest Garden again.”

Forest Garden 1 star review on 15th December 2025

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Posted 8 months ago

“Well where do i start i bought a summerhouse in July, and omg the wood was shabby i had people build this for me and once initial frame was up the doors didnt connect right ..there was felt tacks missing , hinges and bolts ..I should of just asked be dismantled then but had took long time as was needed that week so never ..I also had go out and buy more wood as floor was bending when walked on it ...again I contacted forest garden and was told I should of told them about this and because I never got permission nothing could be done .. seriously ? we used 12 tubes silicone as gaps were horrific they reimbursed me £12.21 towards this ..... It all got worse from then on hundreds more spent on it ..treatments..guttering etc etc ..its basically flooded in since July the floor tiles are lifting the newly replaced floor is also ruined and basically after Christmas it needs dismantling .iv had more tears over this than I dare to say ..it just abs soaks threw the wood no matter if rain heavy or not ..literally threw the wood its ruined alsorts in summerhouse also . The responses wernt great and in the end id told them id took this to trading standards which they wernt bothered and said they will await that . They kept saying they wernt waterproof...so I must of been meant to keep it in me house..unbelievable really distress its caused me has been on another level like ...”

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Posted 8 months ago

“Ordered a Large Pent Log Store. The order took weeks to be delivered - far beyond the 5 to 10 working days promised. When the log store arrived is was basically appalling. Poorly made, cheap wood, soaked through, making the wood a weak as paper. Definitely do not recommend them.”

Helpful Report

Posted 9 months ago

“Avoid the shed like the plague. VERY poor quality. Gaps everywhere, roof an flooring very flimsy . Rough edges on all the panels and the roof felt isn't even fit for purpose. Rips very easily. Just a total waste of money . Doesn't deserve to even one star.”

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Posted 10 months ago

“If I could give no stars I would. Truly poor. Poor product, poor delivery (late by weeks) and poor customer service. AVOID!”

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Posted 1 year ago

“Purchase process was good. Delivery driver excellent. 6x4 Beckwood shed absolute rubbish quality. Ship lap panels are supposed to be smooth, these are as rough sawn as could be. Every nail was red rusty. Some nails not in fully and other missing their target so visible in the other side. Some panels were mouldy. After 2 days the gaps started appearing between the boards as it dried out. Daylight entering from all sides inside. Needed many more screws than supplied to even try to straighten out the timbers during fixing. Roof needs extra rafters to even help support the very thin strand boards supplied. I might even replace them get with thicker boards or even T&G. All in all cheap poor quality.”

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Posted 1 year ago

“Total rubbish”

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Posted 1 year ago

“We bought a 10'x10' shed through BuyShedsDirect and paid for another company to install it. Unfortunately the first delivery had faulty panels (with gaps), then by the time the second delivery of replacement panels had come the panels from the first delivery had developed gaps. Despite the third delivery not being perfect we had it installed as it was way behind schedule. Don't believe the website from BuyShedsDirect which says its maintenance free. To weather proof it (and reduce panels moving and creating gaps) it should be painted as soon as installed. The claims on the website are misleading. Their customer service then told me it needed annual painting. Wouldn't buy from them again.”

Helpful Report

Posted 1 year ago

“Poor quality. Every panel bent like a banana so had to clamp and use extra screws. Door had to be planned down as wood to attatch the hinges not straight. Wood started to gape. Shed4life!!! Only if you had a life limiting illness. Bad enough to pay alledged sale price as it wasn't even worth that amount”

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Posted 1 year ago

“Wouldn't even give it one star the entire summer house warped to falling over practically windows wouldn't stay in, roof sagged, window frames distorted even the floor warped it was the biggest waste of money I've ever seen. No help from customer service just got told it's wood it warps then settles it warped then never stopped not even 5 month standing I'm having to take it down before it falls on my kid or dogs”

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Posted 1 year ago

“8'x6' forest4life shed. Avoid like dog truffles on the pavement. Cheap, nasty product. These buildings are cheap for a reason. Flimsy build quality, poor instructions many of which were missing, osb/chipboard roof panels, paper thin roofing felt (that's if you get supplied enough- I was 2 8' rolls short), had to supply my own to finish the job, small panels that make delivery easy but poor structural integrity as there are so many joins in such a small building, don't store anything in this building if you value it, as the security hasp and staple can be forced quite easily with a carrot or a limp willy, the plastic windows are a new one for me and don't believe they won't fade in the sun - they will....they're plastic, don't expect to put any weight on the roof when erecting or once built as any weight on the roof will probably head South quite quickly, a better quality shed for a few hundred pounds more is a wiser investment of your hard earned money. 25 year life span is a very wild expectation. I think a decimal point was missed out . A good quality 8'x6' shed should take 2 people approximately 2-3 hours to erect. This 8'x6' shed took 2 experienced fitters nearly 6 hours to complete. I hope my thoughts help others.”

Helpful Report

Posted 1 year ago

Forest Garden is rated 1.8 based on 151 reviews