Forest Garden Reviews

1.4 Rating 96 Reviews
9 %
of reviewers recommend Forest Garden
1.4
Based on 96 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 26%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
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Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
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Forest Garden 1 star review on 9th October 2023
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Forest Garden 1 star review on 9th October 2023
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Forest Garden 1 star review on 5th January 2023
Greg
55
Anonymous
Anonymous  // 01/01/2019
Don’t waste huge money. Shed arrived buckled door which has a big gap around it so doesnt protect against elements Buckled side. Gaps in slats and all over. Poorly made Only good for firewood and not sure if it good enough for that. Worst customer services ever. Buy local
Helpful Report
Posted 1 year ago
One of my regrets is l didn't read previous customer reviews. I will say that l feel cheated by the Forest sheds blurb stating that the sheds are of robust construction and quality. To put it succinctly the shed l purchased is made of the thinest cheapest wood, full of split knots and actualy rotten on one panel. The roof and the metal supports are not fit for purpose which in turn is supported by a flimsy timber frame which shakes in a strong wind. Some of the actual wood laps are so twisted you can actually get you fingers in between them, resulting in the shed, after one down pour, being soaking wet on the insiďe. I am further concerned that it may collapse in a storm Frustratingly l have had to spend a further amount of money..just to make it safe and weather proof In summary. This company is selling a substandard product and should he avoided
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Posted 2 years ago
Horrendous service with lies and delays
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Posted 2 years ago
If only I had read these reviews before I ordered! Don't get the 'professional' to install your shed. He did such an awful job and there was no offer of anything being rectified. Just basically, tough luck! AWFUL
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Posted 1 year ago
Like earlier reviewers, I would NEVER buy from this company again. To say the wood is flimsy and only fit for firewood is an understatement. Warped panels, loads of nails not hammered in, huge gaps at the corners and at roof and floor level. Had to go and buy more/longer screws, wood lengths to seal gaps and 3 tubes of sealant to seal at roof and floor level. In 40 years we have never bought a worse shed, and we have bought quite a few. Feel completely ripped off and would have returned but a new summerhouse was being fitted adjacent to the shed a few days later. Our recommendation- STEER CLEAR of this company!!!
Forest Garden 1 star review on 26th July 2022 Forest Garden 1 star review on 26th July 2022 Forest Garden 1 star review on 26th July 2022 Forest Garden 1 star review on 26th July 2022 Forest Garden 1 star review on 26th July 2022 Forest Garden 1 star review on 26th July 2022
Helpful Report
Posted 1 year ago
DO NOT BUY A SHED FROM THIS COMPANY. Terrible quality wood has split in numerous places. Customer service won’t admit that this is the case & are referring to it as warping. Im going to take it as far as I can to get a replacement
Forest Garden 1 star review on 16th August 2021 Forest Garden 1 star review on 16th August 2021 Forest Garden 1 star review on 16th August 2021 Forest Garden 1 star review on 16th August 2021 Forest Garden 1 star review on 16th August 2021 Forest Garden 1 star review on 16th August 2021
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Posted 2 years ago
Shed does not fit shed base despite ordering the correct size.Shed sections do not fit together properly. I am an retired joiner and paid over a £1000.I feel like I’ve been ripped off and that the shed is only good for fire wood.
Helpful Report
Posted 2 years ago
Item was strapped so tightly with ratchet straps that it had been broken by courier. Courier told me Forest Garden sent it out knowing it was broken and that it was already broken when it was put onto lorry. Rang Forest Garden who said that courier is actually a driver working for them and not a courier so driver lied to me. Lady on phone at Forest Garden was multi tasking and kept me waiting on the phone whilst I could hear her typing away dealing with something else. Had been a week and still no issue of new delivery date for new attempt of non broken item. Rang B&Q with whom order was placed originally only to find Forest Garden hadn’t even updated system to say they’d made an attempted delivery but it was refused because it was broken. Just an absurdly poor catalogue of events all stemming from FOREST GARDEN. I’ve now cancelled order as I simply don’t want to give them the business. Dealing with this company, to put it lightly is simply AWFUL.
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Posted 2 years ago
Absolutely awful company to buy from. AVOID AT ALL COSTS. I bought a £620 summerhouse through Argos from this company and I’m absolutely appalled. The wrong fixings were sent after 3 weeks of waiting for the summerhouse, then we found we were missing 5 other significant pieces as we were building it. The pieces were then sent incorrectly (TWICE) and after emailing I was ignored until I took to social media and threatened them with trading standards. After almost a month and a half I was offered £25 as a ‘good will gesture’ which is an insult in itself due to the absolutely shocking customer service received. When I expressed that this wasn’t enough I was told I was being excessive and if I didn’t like it I should tell Argos about it. We had to source several parts ourselves to ensure it would actually get built. DO NOT BUY FROM THEM UNDER ANY CIRCUMSTANCES. I wish I wouldn’t read these reviews before I did.
Helpful Report
Posted 3 years ago
Completely rebuilt door as gaps to big to fill also twisted. Completely built new roof as one provided so flimsy it sagged and also bought a roll of better quality felt as the felt provided split as you unrolled it. Removed some of the slats and refitted them as two panels had gaps in them letting the elements in. I then finished by putting 18mm osb board on the floor to strengthen it and cover the gaps between the boards. Overall this company should be ashamed of their total lack of quality in their products as they are certainly not value for money or even fit for purpose.
Helpful Report
Posted 3 years ago
Terrible shed. Timber cracked in several places where nail gun has broken the wood. There were huge gaps and warping in several panels. It rained the day after I put it up. Despite the felt being poor quality. It did it's job but every panel was soaked through on the inside as was the floor. I rang forest who said " we can't guarantee the shed's will be waterproof". It is not fit for purpose by any stretch of the imagination. Do not buy your shed from here.
Forest Garden 1 star review on 25th August 2022 Forest Garden 1 star review on 25th August 2022 Forest Garden 1 star review on 25th August 2022 Forest Garden 1 star review on 25th August 2022
Helpful Report
Posted 1 year ago
Ordered a shed on the basis of a 15 year guarantee and as I now know, dubious reviews seen elsewhere, in practice what we received wouldn't have latest 15 days! Positively the worst quality imaginable, and quite why Forest Gardens think it is acceptable to ship complete rubbish is beyond me. Either their quality control is non-existent, or FG are providing jobs for the visually impaired! I feel desperately sorry for anyone who orders a shed in good faith and receive in return something that is only fit for firewood. The upside and to their credit, FG agreed and honoured a full and complete refund. Nonetheless, something of a frustrating experience and now having to wait for a replacement (from another company) to be delivered in September.
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Posted 1 year ago
I bought a picnic table from this company via Argos, once they delivered the item, the surface has big scratch and lots of green moulds all over the table, request the return after ten days they collected, and since they collected I haven't heard anything from them, obviously I'm keep calling Argos to get my refund but still waiting, it's 31 days since I purchased and still not heard from the, AVOID this SCAMMER.
Forest Garden 1 star review on 29th June 2022 Forest Garden 1 star review on 29th June 2022 Forest Garden 1 star review on 29th June 2022
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Posted 1 year ago
Ordered a shed from here as it was cheaper but 1st delivery was cancelled and I was only notified on the morning of the day that the driver had exceeded the amount of hours they are allowed to drive. 2nd delivery was cancelled by company (not sure why). 3rd time delivered but item was damaged and did not come with the assemble kit. 4th time delivered. I had to go out and buy smaller hinges as the ones provided were too big and was told that it is the correct size. I am definitely not shopping here again. I would rather have spent the extra £20 to save the bother.
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Posted 1 year ago
Worked there for 7 months to say they where idiots wud b understatement if u foreign u got a chance English no hope management no bottle teamleaders no bottle look after foreign pals in a word tossers
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Posted 2 years ago
Ordered shed beginning of June. Finally arrived at end of August . Paid for installation which to date (end of October) still has not happened. Communication from Forest Garden is truly awful. You really have to chance them up Quality of shed delivered no where near that of my previous shed. Alas that Company had closed over Covid so I hence ordered from Forest Garden. I'm summary would I recommend Forest Garden - NO Would I buy from them again - NO Do I regret buying from them - YES
Helpful Report
Posted 2 years ago
Infinity arch came with 2 left sides and 3 broken pieces,tried for 2 weeks to contact what they laughingly call customer service left messages,no response whatsoever. Had a carpenter adapt the rubbish item. Strongly advise everyone to AVOID THIS COMPANY like the plague unless you love extreme stress and frustration. Unfortunately I’ve had to award 1 star to enable a review.
Helpful Report
Posted 2 years ago
Appalling service and product. Paid almost £500 for a shed, this included £100 delivery and almost £200 for installation. I was given a date for the delivery and installation however I came home from work a week prior to the date given to find the shed sections left on my driveway without any prior notice. The shed was set up although not level, when I contacted the company I was told the fitters had discussed this issue with me and explained how I could correct-such a conversation had never taken place. Large gaps in between section s of the panelling to the extent I can put my hand in between 2 sections. I was told this is warping and to be expected. No over to repair, replace. They really don’t want to know, customer care is appalling. Please don’t waste your money
Forest Garden 1 star review on 30th June 2021
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Posted 2 years ago
AVOID. Absolutely abysmal customer service, still waiting for product 4 months later after 4 separate delivery dates changed last minute. The final straw was today. I had received an actual time slot for my item to be delivered today between half 8 and half 12. Booked the time off work. Call received at half past 8 from Forest saying the item will no longer be delivered today and we cannot give you a date! Absolutely disgraceful. Lies after lies. No honesty, no transparency, just a bunch of cowboy crooks.
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Posted 2 years ago
Very bad sheds don’t buy there have big holes in don’t fit together probably should be 8x6 it’s about 3 inch short off 8foit see pics
Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021 Forest Garden 1 star review on 1st April 2021
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Posted 3 years ago
Forest Garden is rated 1.4 based on 96 reviews