Forest Garden Reviews

1.4 Rating 96 Reviews
9 %
of reviewers recommend Forest Garden
1.4
Based on 96 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 26%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 5th January 2023
Greg
55
Anonymous
Anonymous  // 01/01/2019
Very impressed with forest garden, as they sorted a problem with shed fixings which were lost after delivery, they sorted out promptly and delivered in a few days. I would definitely recommend this company, good customer service hard to come by these days.
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Posted 7 months ago
The 8x6 shed I bought was very well made lots more wood than what I expected…delivered on the day and at the time they said diver very helpful with the unloading just 10 out of. 10. Thank you so much and stay safe…..
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Posted 8 months ago
Very impressed with the whole service from start to finish easy to order arrived when expected and the delivery man was very helpful. Pleased with the shed just what I was looking for perfect.
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Posted 10 months ago
Would just like to say a big thank you to Nicole and Rodger from Forest Gardens for Installing my New Shed Today They did a excellent job very professional and very polite Would recommend them to anybody
Forest Garden 5 star review on 10th August 2022 Forest Garden 5 star review on 10th August 2022
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Posted 1 year ago
I was so shocked to read these reviews as my experience could not have been more different. I bought a fantastic Venetian Arbour. Had a handyman to put it up in less than 4 hours. I couldn't have done it by myself as this is a sturdy, professional finish item. It is amazing and worth every penny. The company had perfect communication, super-fast delivery and the delivery driver was a blast from the past. Helped me take the parts through to the back garden and was friendly, polite and professional. The whole experience was faultless and now I can sit with a mug of tea watching the birds come rain or shine. One very happy customer!
Forest Garden 5 star review on 8th August 2022
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Posted 1 year ago
Let me just start by saying, I’m not sure what delivery drivers others had on here, but it definitely couldn’t of been manni! manni was extremely respectful of our property, courteous and polite! He went the extra mile to help arrange the wood in a neat organised order so my partner would be able to see what was what when he gets home from work. Haven’t had a chance to properly inspect all of the parts delivered, but so far so good. Im just happy that delivery time was quick and well scheduled and our delivery driver was by far the best! A credit to the company :) top marks from us
Forest Garden 5 star review on 5th May 2022
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Posted 1 year ago
The drivers where polite helpful The shed was easy assemble and of high quality at reasonable price
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Posted 3 years ago
I can’t fault the service, order placed, call received to arrange delivery, great communication from start to finish. Thank you
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Posted 5 years ago
Purchased this shed from wicks quality was terrible would probably make good kinderling spend your hard Earned cash else where.
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Posted 3 years ago
One of my regrets is l didn't read previous customer reviews. I will say that l feel cheated by the Forest sheds blurb stating that the sheds are of robust construction and quality. To put it succinctly the shed l purchased is made of the thinest cheapest wood, full of split knots and actualy rotten on one panel. The roof and the metal supports are not fit for purpose which in turn is supported by a flimsy timber frame which shakes in a strong wind. Some of the actual wood laps are so twisted you can actually get you fingers in between them, resulting in the shed, after one down pour, being soaking wet on the insiďe. I am further concerned that it may collapse in a storm Frustratingly l have had to spend a further amount of money..just to make it safe and weather proof In summary. This company is selling a substandard product and should he avoided
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Posted 2 years ago
Blocked the road so no traffic could pass until they had finished a lengthily unload of items for the customer. Had to turn car off it took so long.
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Posted 1 year ago
All down to the timber used it's rubbish where did they get it from !! So many bad feedbacks i see. Like the walk-around greenhouse but so disappointed with timber used
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Posted 3 years ago
Forest garden are supplier to many traders/ companies. I dont understand why but maybe they are a cheap tender.Ordered through The Range. They arrived late and were awful . Looked as though green paint had been thrown at them and rough bits of wood protruding everywhere. These were premium range at premium price. Delivery refused and returned but they will not refund through the store purchased from and not one bit concerned. Going to be a lengthy refund process. I should have checked reviews. .
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Posted 3 years ago
Awful service and a bad-quality product. I ordered an overlap shed from the Range, which was then delivered and supplied by Forest garden. We did not pay for installation and it was relatively okay to build with 2 people, though there were not enough screws supplied (even compared to what was listen on the diagram). Also, the windows were almost impossible to secure to the point that we gave up. Very easy to break into I'm sure. The next day we had reasonably strong winds (though not a hurricane or anything so extreme) and the roof felt tore. I took photos and new felt was supplied, though forest garden refused to have someone change the felt themselves even though it was not our installation that was faulty, and we then had to spend another hour taking the ruined felt off and replacing it. Then, within only 2 weeks, the shed began to warp so much that I could fit my hand through the gaps. We contacted forest garden first, who said the wood was meant to warp naturally. I argued that this made it insecure but they insisted it was explained in the product description. I then contacted the Range who agreed with me that this warping was definitely not acceptable and after 2 long months I was finally granted a replacement by forest garden. They agreed to replace with a slightly smaller apex shiplap shed, less prone to warping, and because the shed price was cheaper they would offer dismantling, removal, redelivery and building of the new shed for free. (Initially they had suggested I dismantle the bad shed and would also be charged to have it put up. I refused this since we had not caused any of this damage and my time had already been wasted a great deal.) Another month since went by to finally get the shed delivered, with many miscommunications between myself, forest garden to deliver and service to dismantle and erect the shed. The overall service was SHOCKING and I am yet to find out whether my new shiplap shed will be much of an improvement. I would not recommend this company at all if you are looking forward to enjoying your garden, as they are simply a waste of both time and money. I will submit this review on every other site selling their products as I feel consumers should be warned. No other compensation for this debacle has been offered to me.
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Posted 4 years ago
16 days delivery from China. Arrived damaged, poorly manufactured, poorly assembled and cracked in numerous places. Waiting for a refund from Toolstation.
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Posted 2 weeks ago
We bought a shed 12x8 the quality was not what i expected nails sticking out panels not square floor would not butt up to each other due to overhang not pressure treated and the OSB roof ive seen flatter Yorkshire puddings, in all i would buy elsewhere, delivery driver awesome maybe they should put him in charge of quality control
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Posted 2 months ago
Appalling customer service. Greenhouse and fitters booked for 8.30-9.00 am. It's nearly 11am and no sign. Phoned Head Office twice - no-one could tell me where the greenhouse and fitters were. Eventually spoke with a supervisor who didn't seem that bothered. Avoid using this company if you can!
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Posted 2 months ago
Sadly I have to give a star to be able to give a review, however as the service has been non-existent I would prefer to give zero. I ordered a log store form Robert Dyas on 4th December, to ensure a pre-Christmas delivery. On the order confirmation it was confirmed as a delivery before 15th December, so all good and I ordered a delivery of logs to coincide. On the morning of 15th December I received a call from Forest Garden Ltd (the fulfilment company) telling me due to the lorry load 'being too heavy' my delivery could not be made. Straight out of the old 'leaves on the track' or 'the wrong snow' book of excuses! I was promised a call back with a new delivery date before Christmas. Guess what - no call back, so I called this morning only to be told that all deliveries have now stopped for Christmas (on Tuesday 19th!!!!!!!) and they have to raise it as a new order with a delivery date of 4th January - 3 weeks after the original promised date. If I hadn't have called I suspect I would not have known. I called Robert Dyas who were completely in the dark, as Forest Garden Ltd had not updated them either. I have 300 logs getting nicely drenched in the rain - thank you!! I have requested a refund from Robert Dyas and will now try and source something from a supplier who can deliver on promises.
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Posted 4 months ago
Delivered damaged, waited a week for 1st replacement panels. Overall it has taken 5 weeks to get replacements that are still wrong. The horizontal wood on all of the small panels extended past the vertical supports by as much as 10 mm and had to be cut off with a saw to allow the vertical supports to go flush. When the large and small panels where assembled to the base the horizontal wood cladding was progressively out of alignment by as much as 40 mm at the bottom. Nothing like the photo of the shed on line. Shed was shipped with 4 identical roof panels. I sent a picture of the panels I had and how two of them fit the roof and asked for the correct replacements. They instead sent a right and left panel instead of two left panels. When I finally got the remaining roof panel the two replacements do not fit into the notches of the apex panel. They are slightly different than the first two panels. The centre support is 15 mm off. So the apex needs to be cut to fit. The small panels on each side of the door panel are 60 mm shorter than the door panel, they cut the cladding shorter than the cladding on the door and it looks stupid. Minor but irritating. Asked for a 50 mm Black screw to replace a damaged one on the door lock. Received a 50 mm brass wood screw. Also the chrome screws on the door knob are already rusting. Forest Garden obviously has no quality control. For a thousand pounds I didn't get what I paid for. A complete disappointment start to finish.
Forest Garden 1 star review on 9th October 2023 Forest Garden 1 star review on 9th October 2023 Forest Garden 1 star review on 9th October 2023 Forest Garden 1 star review on 9th October 2023 Forest Garden 1 star review on 9th October 2023 Forest Garden 1 star review on 9th October 2023
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Posted 6 months ago
As previous reviewers have said, the product is worse than poorly made with cheap timber that as soon as it is nailed together it splits with their nails provided. The doors were bent so unless the catch was used it wouldn't bow outwards. The panels are poorly nailed together so the professional putting it together had to use different screws and many more of them to hold the summerhouse together. Holes throughout the panels and one particular gaping gap. They cannot guarantee the summerhouse will be weathertight and that I need to buy sealant to fill up all those holes. It was suggested to me that it was my responsibility for ensure quality of their product - where was their quality control department? They have offered replacement doors and £70 which is 10% of the purchase price. As others have said, I am going to have to pay for additional work to be done to make the product structurally sound and the floor just bounces. How Garden Centres and many retailers state they are the No.1 company for garden sheds etc beggers belief? How Forest Garden hasn't gone bust is beyond me - note to retailers - why are you selling us down the river and then refusing to offer any further compensation? Never again will I buy from Forest Garden nor BuyShedsDirect. The photos look great online but I wish I read all these reviews before purchasing.
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Posted 7 months ago
Forest Garden is rated 1.4 based on 96 reviews