Forest Garden Reviews

1.4 Rating 96 Reviews
9 %
of reviewers recommend Forest Garden
1.4
Based on 96 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 26%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
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Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
Anonymous
Forest Garden 1 star review on 9th October 2023
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Forest Garden 1 star review on 9th October 2023
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Forest Garden 1 star review on 5th January 2023
Greg
55
Anonymous
Anonymous  // 01/01/2019
Awful service and a bad-quality product. I ordered an overlap shed from the Range, which was then delivered and supplied by Forest garden. We did not pay for installation and it was relatively okay to build with 2 people, though there were not enough screws supplied (even compared to what was listen on the diagram). Also, the windows were almost impossible to secure to the point that we gave up. Very easy to break into I'm sure. The next day we had reasonably strong winds (though not a hurricane or anything so extreme) and the roof felt tore. I took photos and new felt was supplied, though forest garden refused to have someone change the felt themselves even though it was not our installation that was faulty, and we then had to spend another hour taking the ruined felt off and replacing it. Then, within only 2 weeks, the shed began to warp so much that I could fit my hand through the gaps. We contacted forest garden first, who said the wood was meant to warp naturally. I argued that this made it insecure but they insisted it was explained in the product description. I then contacted the Range who agreed with me that this warping was definitely not acceptable and after 2 long months I was finally granted a replacement by forest garden. They agreed to replace with a slightly smaller apex shiplap shed, less prone to warping, and because the shed price was cheaper they would offer dismantling, removal, redelivery and building of the new shed for free. (Initially they had suggested I dismantle the bad shed and would also be charged to have it put up. I refused this since we had not caused any of this damage and my time had already been wasted a great deal.) Another month since went by to finally get the shed delivered, with many miscommunications between myself, forest garden to deliver and service to dismantle and erect the shed. The overall service was SHOCKING and I am yet to find out whether my new shiplap shed will be much of an improvement. I would not recommend this company at all if you are looking forward to enjoying your garden, as they are simply a waste of both time and money. I will submit this review on every other site selling their products as I feel consumers should be warned. No other compensation for this debacle has been offered to me.
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Posted 4 years ago
We bought a summer house from Forest Garden in May. When it arrived we engaged 2 professional joiners to construct it. The parts were so badly warped and stretched that, even with their expertise and equipment they had difficulty putting it together. Because of the poor quality of the pieces the rain poured in. We paid another joiner to try to repair it but the quality is just so poor that it, still leaks. We have never used it and we will, now have to pay someone to take it apart and dispose of it. In total the whole experience will have cost over £1500. The original cost of the summer house was £800. I have written to the company several times asking for some sort of help and they are completely disinterested. Do not waste your money with Forest Garden.
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Posted 4 years ago
I only wish there was an option for zero stars. After paying over £800 FOR AN 8 X 6 shed, it is still leaning against the side of the house waiting to be erected. It was delivered over 3 weeks ago although the website states erection within 7 working days. It has warped which now means I have to change the panels around each day to try and straighten the warp out. The plastic for the windows is almost like cling film and even although I have asked, there is no floor. The wood is very cheap and construction of the shed is very poor indeed. Before you even think of purchasing a shed from garden forest, please use a cardboard box instead it will probably last longer
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Posted 4 years ago
Ordered a garden bench. Lots of splintered bits, holes and rough edges. Complained and they supplied a new bench. Again a few splits and rough arm rests. Managed to build one out of the two. Possibly bad shipping or bad protective packaging Customer service good but would have liked more than 12hrs notice they were delivering the next day. Certainly won’t be using them again. Shame, as i like to support UK companies.
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Posted 4 years ago
Disgraceful service! I ordered a play house and was told that it would be delivered on Friday between 12.57 - 15.57. I waited in and received a phone call from them at 15.56 to say that the driver had exceeded his hours and was not coming! Surely he would have known sooner that he could not possibly make it to my address in the time he had left instead of making me wait in for 3 hours and then phoning me to cancel with 1 minute of the allocated time remaining! This play house was my daughter's 6th birthday present, my husband was going to build it at the weekend for her party next weekend but now I'm told that I have to wait another week for a delivery slot (& after now reading other reviews I'm sure I would have got a call with a feeble excuse then too!) I spoke to them and they made absolutely NO attempt to rectify their incompetence and get the house to me sooner seen as it was a child's birthday present. Avoid using this company! I will be contacting Argos (who I ordered the house through) and explaining this 'service' to them as a third party supplier you are representing them too! Order cancelled.
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Posted 4 years ago
Planter suitable for wheelchair users. This product is totally unfit for purpose. Joints that are supposed to be the same size are anything up to 1/2 inch different. Legs are not square, not one of them are right angles. The size of sides does not fit the frame. My husband is a skilled cabinet maker, so if he can’t put it together what chance do unskilled customers have. We have contacted Wonkee Donkee to complain and demand a refund. Are you aware your reviews on trust pilot are 2/10 for 108 reviews. Your product is rubbish.
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Posted 4 years ago
If you can, do not buy from this company, they delivered a log cabin of which several components are missing and now a month later i have a half built cabin sat outside in all weathers are awaiting the parts to finish. Customer services don't even care
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Posted 4 years ago
Ordered twice from this company, and both times the items had to be returned for a refund as they were already broken on the van. Twice they tried to leave the broken items with me, but I refused twice as I don't want to be responsible for their crappy mess. I would not advice to order from this company, but unfortunately other companies use this company, so ordering something at Wickes might still come from this company.
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Posted 4 years ago
I can’t fault the service, order placed, call received to arrange delivery, great communication from start to finish. Thank you
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Posted 5 years ago
inadequate fittings (3 small screws to hold up 10 foot long panel),timber panels warped and bowed and show daylight .completed structure very weak .
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Posted 5 years ago
I saw the arch at my local garden centre and after searching on the internet for best price placed my order with a third party supplier. At this point all good. I didn't get the 'said' call on the day it was to arrive and I was out but luckily I had workmen in the garden who helped unload it with the single driver so it arrived altogether and strapped up. When I unstrapped it I noticed that the four upright pieces, the ones that hold everything together, had such bad cracks and splits in the wood that they wouldn't have lasted 15 minutes let alone the stated 15 years. One of the side trellis sections had a missing piece altogether and the rest of it had staples that were holding air and not the under trellis cross pieces as needed. In fact the whole thing was so poorly prepared and put together that it could not be used at all. So I called my supplier and they organised a second replacement arch with Forest. Second replacement did arrive a couple of weeks later. The delivery driver took at look at the first set and it was at this point that he himself called the office as he had noticed some issues with the second shipment. Following that discussion it was decided to unload the full arch and try and make a whole out of the available pieces. Unfortunately, the second set of uprights were also very badly split and even whilst unloading the driver commented that I wouldn't be able to use them as the damage was so bad. So, I now had two sets of the same arch in my garden - both useless. To cut a very long story short over the course of three months I have had delivered 2 complete but damaged arch sets, that couldn't form a decent whole one. A replacement side trellis panel, and today replacement slotted upright posts with half of the end sawn off and the required corner braces and rafters but NONE of them are any good. The Customer service team tried their best but they can't see what is being delivered so are completely in the dark. The delivery drivers can't collect the damaged ones as this has to be done separately even though they return to the depot empty. The After Sales Manager when I eventually spoke to one patronisingly suggested that I should expect this type of splitting as after all it is a wood product and what with the hot weather we have had recently.....! I accept it is wood, and would have expected some minor splits but not in places that would ultimately affect the structure, aesthetics and integrity of the arch itself, and certainly after discussing the issues and the patience that I have shown I would have expected a NEW arch and not something that looks like its been languishing at the bottom of the wood-yard pile. I now have as much wood in my back garden as I suspect Forest has and none of it any good. According to the After Sales Manager today 'as the arch does not meet my expectations the only thing is to collect all of it'. So after three months of inconvenience, time off to accept deliveries, countless telephone calls chasing said deliveries I am to get nothing more than a refund. What a joke this company is - their products are not cheap but if you want to pay high prices for cheap quality then go right ahead. As for me I will now go elsewhere with a promise to self to never buy from them again.
Helpful Report
Posted 5 years ago
ShedsWarehouse Ltd Unit 7, Edison Rd, Bedford MK41 0HU Shed Builder Place details Nico Jane ★ 3 hours ago I ordered a summer house several weeks ago to use and enjoy this summer. I was assured by the store (Sheds Warehouse) and the supplier (Forest garden co) that delivery to a narrow Cornish lane wouldn't be a problem, as Forest garden co used small vans when requested. I duly sent 3 sets of instructions to emphasise that they use as small a van as possible and warning of the narrowness of the lane. I even had my instructions acknowledged as 'noted'. However, please can I warn everyone NOT TO USE FOREST GARDEN co as they are TOTALLY INCOMPETENT and UNFIT FOR PURPOSE - DO NOT BUY ANYTHING SUPPLIED BY THEM. Despite repeated requests for a small delivery van AND THEIR ACKNOWLEDGEMENTS THAT THIS HAD BEEN NOTED AND WOULD BE 'NO PROBLEM', FOREST GARDEN HAVE TWICE FAILED TO DELIVER THE SUMMER HOUSE ORDERED MANY WEEKS AGO. They failed to read or act on the instructions for delivery, and misled me completely regarding this being 'no problem'. Furthermore, after I waited in on each occasion for the planned delivery, they only deigned to inform me an hour before the delivery time that, although only a few miles away, they would not be delivering the summer house. FURTHERMORE - and this is beyond comprehension - despite many conversations and emails about the problems with THE FIRST FAILED DELIVERY and REASSURANCES THAT THE RE-ARRANGED DELIVERY FOR TODAY WOULD BE ON A SMALL VAN, I HAVE ONLY JUST BEEN TOLD THAT THIS WAS ALWAYS IMPOSSIBLE! The person in charge, Ash Dye, has just now informed me that delivery to this area is impossible - yet there was no mention of this when I originally arranged delivery with them! I HAVE BEEN COMPLETELY DUPED AND MISLED FROM THE START. I ONLY CHOSE THIS CO. BECAUSE I WAS ASSURED FROM THE WORD GO THAT SMALL DELIVERY VANS WERE AVAILABLE AND WEREN'T A PROBLEM. I HAVE THEREFORE LOST WEEKS WAITING FOR SOMETHING WHICH WAS NEVER TO MATERIALISE, WASTED MANY HOURS CHASING UP THIS HOPELESS FIRM AND HAD ALSO TO SPEND HOURS TRYING TO RE-ARRANGE INSTALLATION. MORE IMPORTANTLY, I HAVE LOST THE CHANCE OF USING A SUMMER HOUSE DURING THESE PRECIOUS SUMMER MONTHS THIS YEAR. I NEED TO WARN ALL POTENTIAL PURCHASERS - check who is supplying your order (be careful - they supply B & Q, Wickes, Screwfix, Argos, etc) and IF IT IS FOREST GARDEN CO, THEN DO NOT TOUCH THEM. They decline to take any responsibility for their UTTER INCOMPETENCE AND FOR COMPLETELY MISLEADING (that verb is an understatement) CUSTOMERS. LOOK AT OTHER REVIEWS ON TRUSTPILOT, TOO - SADLY, 90% OF REVIEWERS HAVE ALSO HAD APPALLING 'SERVICE'. SO, PLEASE AVOID BEING LET DOWN BY THEM AND GO ELSEWHERE FOR YOUR PURCHASE.
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Posted 5 years ago
This company has shocking customer service and poor quality products. Avoid at all costs!!!! I bought a 7x5 Apex shed and contacted them the following day because I was painting the inside of it I noticed that the paint was seeping through the timber and was visible from the outside. Most was around where the knots in the wood were but in some areas the timber was so thin it was practically translucent. I emailed them with details about my concern and received an automated response saying that they were busy and would try to make contact between 2-5 working days. The following week I emailed them again asking for a response. Today I had to call as a result of hearing nothing from them. I spoke to a belligerent man called Colin who told me he had attempted to call me on 12 Jun but there was no response. I asked him if he had left a voicemail and he said he couldn't remember that far back. I also asked if it was normal procedure to call a customer, fail to leave a voicemail and fail to respond on email if a customer does not answer their call. He then told me he didn't have any record of my second email and asked me how he could help me. I instructed Colin to read the email dated 11 Jun, review the images that I had included and respond. I have now received the most lacklustre response where he says that the knots crack as a result of being outside and should be expected. The shed had only been outside for 24 hours when I noticed all the holes in it, and some areas where there were no knots were still translucent due to the thinness of the timber used. This company misleads the consumer and provides no information about what to expect regarding the poor quality of the timber. They also provide shocking aftercare.
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Posted 5 years ago
This company shouldn't be aloud to sell...the worse place to buy from.Shoddy service
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Posted 5 years ago
Very poor promised delivery in 1 week and did not receive yet, now have another week to wait don't hold out much hope.
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Posted 5 years ago
Terrible service I received my summerhouse which was not worth the money I paid for it. Then constant calls and messages from them to arrange delivery despite me texting and emailing back saying they had delivered it second one dumped on my drive anyway while was out. Weeks later called me to arrange collection with no apology or explanation. Both were delivered with dents scratched and damage to wood. When put together the one we are keeping had to go out a buy extra wood to hold the floor together. Lots of gaps in the wood means rain will get in so I doubt it will last many years despite painting it. Whole experience shockingly poor!
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Posted 6 years ago
Forest Garden is rated 1.4 based on 96 reviews