On 21st May I ordered a Summerhouse from George at Asda. On Thursday 4th June I received a text from Forest to say the Summerhouse would be delivered on Friday 5th June between 4pm and 7pm. I spoke to Emma on your Live Chat and she confirmed the delivery date and times. On Friday 5th June I received an email from Forest to say the delivery times would now be between 9.30pm and 11:30pm. Again, I spoke to Emma via your Live Chat and she told me to ignore those times, they were wrong, and the delivery was definitely between 4pm and 7pm. I explained we were two elderly ladies and usually in bed by 9pm! She confirmed the delivery would be 4pm to 7pm. When I “tracked” your driver, he was actually only a couple of miles away but the tracking still said 13 hours away. Well, no sign of the delivery and on the tracking late last night (Friday), it said he was only an hour away, and that was around 11pm! My partner, who is in her 70’s, waited up until 1 o’clock in the morning. I’ve checked on your website this morning, and it says you only deliver between 7am and 7pm, so why on earth did you expect us to wait up until past midnight? No way of contacting you on a Saturday morning! I have two very angry men here this morning, who have arrived to construct the Summerhouse for us! No Summerhouse! And they are demanding the £250 we agreed to pay them for a days work! I am appalled and so disappointed! This is really a despicable way to treat two elderly ladies and I will be speaking to Asda. I have Multiple Sclerosis and a lung disease which means I have been isolating for months but this weekend has made me ill. Ann Martine Donaldson