Ann Martine Donaldson
Summerhouse On 21st May I ordered a Summerhouse from George at Asda at the cost of £575.00. On Thursday 4th June I received a text from Forest to say the Summerhouse would be delivered on Friday 5th June between 4pm and 7pm. I spoke to Emma on their Live Chat and she confirmed the delivery date and times. On Friday 5th June I received an email from Forest to say the delivery times would now be between 9.30pm and 11:30pm. Again, I spoke to Emma via their Live Chat and she told me to ignore those times, they were wrong, and the delivery was definitely between 4pm and 7pm. I explained we were two elderly ladies and usually in bed by 9pm! She confirmed the delivery would be 4pm to 7pm. When I “tracked” the driver, he was actually only a couple of miles away but the tracking still said 13 hours away. Well, no sign of the delivery and on the tracking late last night (Friday), it said he was only an hour away, and that was around 11pm! My partner, who is in her 70’s, waited up until 1 o’clock in the morning. I’ve checked their website this morning, and it says they only deliver between 7am and 7pm, so why on earth did they expect us to wait up until past midnight? No way of contacting them on a Saturday morning! I have two very angry men here this morning, who have arrived to construct the Summerhouse for us! No Summerhouse! And they are demanding the £250 we agreed to pay them for a days work! I am appalled and so disappointed! This is really a despicable way to treat two elderly ladies. I have Multiple Sclerosis and a lung disease so have been isolating for months but this weekend has made me ill. I have contacted Forest and George at Asda. So far, no one seems to know anything! Needless to say, still no Summerhouse! I will be posting this review on as many sites as possible until I get some answers! Ann Martine Donaldson
3 years ago
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