Forest Garden Reviews

Name: Forest Garden
Rating: 1.43

1.4 Rating 96 Reviews

9 %

of reviewers recommend Forest Garden

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1.4

Based on 96 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Forest Garden 1 star review on 9th October 2023

Anonymous

Forest Garden 1 star review on 5th January 2023

Greg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All down to the timber used it's rubbish where did they get it from !! So many bad feedbacks i see. Like the walk-around greenhouse but so disappointed with timber used”

Helpful Report

Posted 3 years ago

“No notice of delivery given, even though we were told we would get 5 days notice. Returned home to find shed panels in back garden. Besides our panels we also had various parts from someone else's order......which came in handy to reinforce the weak structure of the shed. As others have said, the wood has knots and gaps and the nails have been poorly fixed in places. The floor bends and creaks very badly, and we have reinforced it with some spare OSP boards. The locking clasp was so cheap and poorly made we went straight out to Screwfix and got a replacement. The hinges on the doors do not look strong enough to last........only time will tell. The floor bearers are actually 1" square and not 2"x1" as shown in photogaphs. This also doesn't look hopeful for longevity. The pressure-treated shed apparently has a 15 year guarantee, but I very much doubt it will last more than 5 years. The provided roofing felt is of such poor quality that it tore as we carefully unrolled it. I have had to put a temporary repair on the roof until I can get round to replacing it. Finally, the design of the 8x6 shed is not a good one. The longest pieces of timber are 6' long, leaving the 8' side as a multitude of joined bits of wood. This lacks rigidity. If a number of 8' lengths had been incorporated the final shed would have been much better. Don't buy from this company. Find a local shed company and get them to build one from scratch. Yes it will cost twice the price, but it will last twice (at least!) as long and be fit for purpose. I have not contacted Forest Garden, and the other comments on here explain why......they don't listen.”

Helpful Report

Posted 3 years ago

“Rubbish product, cheap twisted wood, go elsewhere”

Forest Garden 1 star review on 23rd July 2020

Helpful Report

Posted 3 years ago

“This company is beyond a joke. Ordered through BuyShedsDirect with a good 6 weeks notice so selected a delivery date and heard nothing else until the day of delivery. They called on the day of delivery at the back end of the delivery slot to say they couldn’t deliver today as the delivery van was overweight. Unbelievable. I’ve then had to call every single day to try and get an update on when they could deliver but have been fobbed off at every turn. Spoke to them again today and was advised that they are now out of stock and we will need to wait at least another week for more stock to arrive. When asked what happened to the stock originally allocated to us, they said that when a delivery is not made the stock is then released (so basically they start the order process from scratch) and subsequently snapped up by someone else. I have no words....... Absolutely 100% avoid this company. Needless to say the order has been cancelled. I wish I’d seen these reviews before we ordered and with regular reviews saying the quality is poor, I’m glad I cancelled the order. Avoid, avoid, avoid (I cannot say that enough). If only you could give zero stars”

Helpful Report

Posted 3 years ago

“I’d like to give 0 stars or minus if that was possible. I never spoke to anyone from the company and it was such a long time ago that I don’t even remember what site we ordered through. I ordered the large pent storage shed which looks amazing in the photo! The instructions where awful the wood is warped And bowed the hinges are bent and nails hanging out of everywhere (before we had even assembled the thing) Just such bad quality for something that cost so much money. I would not recommend this to anyone”

Helpful Report

Posted 3 years ago

“Your service is absolutely shocking and to read other reviews exactly the same as what I've been through today ! Lied to all day myself and partner given false hope and being told different nonsense by clearly incompetent staff ! But let me tell you I'll be going to wicks who we paid and venting my thoughts and I honestly feel sorry for who ever deals with me ! I can't be bothered to list it all as think most of you have covered what needs to be said ! I cant tell you how angry I am this company needs shutting down it's a joke”

Helpful Report

Posted 3 years ago

“Forest garden are supplier to many traders/ companies. I dont understand why but maybe they are a cheap tender.Ordered through The Range. They arrived late and were awful . Looked as though green paint had been thrown at them and rough bits of wood protruding everywhere. These were premium range at premium price. Delivery refused and returned but they will not refund through the store purchased from and not one bit concerned. Going to be a lengthy refund process. I should have checked reviews. .”

Helpful Report

Posted 3 years ago

“Do not buy from this company! I bought a shed and was given a delivery date four weeks after purchase, I received a email on the morning confirming the delivery time, even included a photo of the driver holding a manifest with my order. Half an hour later I received another email telling me the delivery had been cancelled with very little explanation. Eventually the delivery was rebooked for the following week, I’d heard nothing at all so just to be sure I sent a text and an email asking for confirmation of the delivery, I was told don’t worry, it will be with you between 0955-1255...by 2 o’clock I’d heard nothing so I sent several emails and used the live chat and was told someone would look into it. About 3:30 I was told the delivery wasn’t going to happen! Eventually I got a half-hearted “sorry for your inconvenience but these things happen” from a supervisor, but still no sign of my shed. It seems these things happen all to often with this company, I wouldn’t use them again if they paid me!”

Helpful Report

Posted 3 years ago

“I ordered fence panels through my local garden centre from Forest Garden. Paid in full and was told it would take three to four weeks to deliver. Four weeks past and I was then told the price had gone up by 7.5% and my order would take another four weeks once I paid the increase. The order was cancelled and I obtained my panels in 7 days at the original cost from another supplier. Forest Garden have now lost my custom and a future planned project for a 300 meter fence line and decking project. Shame on Forest Garden for trying to rip of it’s customers and not honour the original purchase. I have since found out through my local garden centre they have form for ripping off there customers. DO NOT purchase anything from this company as they have no customer care or ethics.”

Helpful Report

Posted 3 years ago

“Ordered a shed online through a different company that uses Forest Gardens as the supplier and delivery. We were able to choose a date for delivery upon ordering the shed which we chose 15th June. On the 14th June we received an email saying our shed would be delivered on 15th between 9:17am - 11:17am but that we would receive an email on the morning of delivery to stipulate or more accurate time slot. On the morning of 15th June (delivery day) we did indeed receive an email stating that our shed will be delivered between 7am - 9am and so I tracked the driver as it enables you to do so and they were still in Cheltenham at 9am (we live in Bourton-on-the-Water 20mins away), that's fine I thought maybe they had a little delay, which happens. Well, at 10am I tracked the driver again to see how he was progressing and to my amazement he was heading down the M5! Kept tracking the driver every couple of hours and he ended up in Bristol and that is where he stayed up until around 1pm ish. The driver then headed back up the M5 and the tracking seemed to then cut off halfway up the M5. I called Forest Gardens several times to be told that they would ring me back with an update on my order and guess what never received one that day. I had an incline that I had been fobbed off and so I ended up googling reviews for this Company and have found that what is happening to my order happens quite regularly to others. Roll on Tuesday 16th June and I receive a call from Forest Gardens just after 9am stating that their was a problem with the loading of our shed. Apparently the load was too high and was deemed unsafe!!! Surely they know what orders they are picking up that day and should provide the correct transport to accommodate the loads should they not? He then proceeded to say I will have to put your order back through and we will then contact you at some point to give you another delivery date. Me knowing that I am being fobbed off said to him "your telling me that you can't give me a delivery date right here right now over the phone?" He couldn't give me a reasonable answer so knowing I was being fobbed I told him to no bother as I will be cancelling my order through the Company in which I placed the order. I have cancelled my order and am awaiting the refund of which they say will take up to 5 working days. I then on Weds 17th June received a text from Forest Gardens saying that my order will be delivered on 25th June despite the fact I have cancelled my order. I called the original Company in which I am awaiting the refund from to confirm the order is definitely cancelled and they confirmed it is. It will be a case of wait and see if they do try to deliver it on that day and if they do I will just have to laugh. Do not ever use this Company, how they manage to stay afloat is beyond me. Their customer service is shocking and zero f***s are given.”

Helpful Report

Posted 3 years ago

“I work for a merchant that sell's forest garden products so ordered it through work expecting the service to be seamless. After being told it would be a 4 week wait due to Covid-19 which was understandable I received a delivery text 1 week after ordering stating my delivery would be arriving the day after in the morning. 4 hours after the estimated delivery times still no order so I rang up to question to find out that it was still in the warehouse and there was an error with the system, hence the incorrect delivery text. Annoying but was 3 weeks earlier than told originally so not too much of an issue. Coming up to 4 weeks after ordering I spoke to a lady called Emma on the live chat to ask for estimated delivery date in which she gave me a date 3 days after which was perfect but 3 days later I had received no delivery text the day before or the day of delivery so was sceptical. So again spoke to Emma on the live chat which confirmed delivery would be what she said before so I sat and waited for my delivery again and again no show. Rang up to speak again and a man called Amit dealt with my call but didn't know why it hadn't shown up and it was supposed to be there. He seemed confused so looked into it further for me and called me back. When he called back unfortunately there had been an error and they were unsure why but my delivery was on their system but was never loaded to the van. This meant my delivery was not getting deliverd on the day they had told me. I understand errors are made in companies but that is 2 days I have spent wasting time waiting for my order to arrive and have been waiting for 4 weeks now. The next delivery date they could get me would make me wait for a total of 7 weeks and there is nothing they can do in terms of an earlier date. I am really not happy with the lack of organisation in this company and how they have wasted my time multiple times waiting for a delivery which never shows. My own company who has direct contact can't even get a reason to why the order hasn't come which I believe is diabolical and makes forest garden's customer service department look incompetent. My delivery has obviously yet to arrive but I am now sceptical it will even come at all. 7 weeks for a flat pack shed is stupid. The customer service from Amit was polite and I appreciate him reordering my product to crease the errors out but I am not happy with my order basically being lost and the lack of information why it has been.”

Helpful Report

Posted 3 years ago

“On 21st May I ordered a Summerhouse from George at Asda. On Thursday 4th June I received a text from Forest to say the Summerhouse would be delivered on Friday 5th June between 4pm and 7pm. I spoke to Emma on your Live Chat and she confirmed the delivery date and times. On Friday 5th June I received an email from Forest to say the delivery times would now be between 9.30pm and 11:30pm. Again, I spoke to Emma via your Live Chat and she told me to ignore those times, they were wrong, and the delivery was definitely between 4pm and 7pm. I explained we were two elderly ladies and usually in bed by 9pm! She confirmed the delivery would be 4pm to 7pm. When I “tracked” your driver, he was actually only a couple of miles away but the tracking still said 13 hours away. Well, no sign of the delivery and on the tracking late last night (Friday), it said he was only an hour away, and that was around 11pm! My partner, who is in her 70’s, waited up until 1 o’clock in the morning. I’ve checked on your website this morning, and it says you only deliver between 7am and 7pm, so why on earth did you expect us to wait up until past midnight? No way of contacting you on a Saturday morning! I have two very angry men here this morning, who have arrived to construct the Summerhouse for us! No Summerhouse! And they are demanding the £250 we agreed to pay them for a days work! I am appalled and so disappointed! This is really a despicable way to treat two elderly ladies and I will be speaking to Asda. I have Multiple Sclerosis and a lung disease which means I have been isolating for months but this weekend has made me ill. Ann Martine Donaldson”

Helpful Report

Posted 3 years ago

“Summerhouse On 21st May I ordered a Summerhouse from George at Asda at the cost of £575.00. On Thursday 4th June I received a text from Forest to say the Summerhouse would be delivered on Friday 5th June between 4pm and 7pm. I spoke to Emma on their Live Chat and she confirmed the delivery date and times. On Friday 5th June I received an email from Forest to say the delivery times would now be between 9.30pm and 11:30pm. Again, I spoke to Emma via their Live Chat and she told me to ignore those times, they were wrong, and the delivery was definitely between 4pm and 7pm. I explained we were two elderly ladies and usually in bed by 9pm! She confirmed the delivery would be 4pm to 7pm. When I “tracked” the driver, he was actually only a couple of miles away but the tracking still said 13 hours away. Well, no sign of the delivery and on the tracking late last night (Friday), it said he was only an hour away, and that was around 11pm! My partner, who is in her 70’s, waited up until 1 o’clock in the morning. I’ve checked their website this morning, and it says they only deliver between 7am and 7pm, so why on earth did they expect us to wait up until past midnight? No way of contacting them on a Saturday morning! I have two very angry men here this morning, who have arrived to construct the Summerhouse for us! No Summerhouse! And they are demanding the £250 we agreed to pay them for a days work! I am appalled and so disappointed! This is really a despicable way to treat two elderly ladies. I have Multiple Sclerosis and a lung disease so have been isolating for months but this weekend has made me ill. I have contacted Forest and George at Asda. So far, no one seems to know anything! Needless to say, still no Summerhouse! I will be posting this review on as many sites as possible until I get some answers! Ann Martine Donaldson”

Helpful Report

Posted 3 years ago

“Probably the worst workmanship I have ever seen, I would recommend that if you ever see an advert for this companies sheds, proceed at your peril or you will be deeply disappointed.”

Helpful Report

Posted 3 years ago

“Diabolical after sales service. Not prepared to do anything about gaps between slats and door no longer lockable 6 months after you erected the Wrekin Log Cabin. Best advice is DON’T BUY FROM THEM.”

Helpful Report

Posted 3 years ago

“No roof beam on delivery for one off the two sheds along with missing batons. Badly finished wood. Nails not in right. Window beam not in middle where we had to add other bit off wood to fit windows On both sheds. Holes in most off knots in wood where light shines through. No batons on corners off one shed as not received till 12 days later after 5 times Contacting them on chat. Two broken windows. Badly fitted wood in areas. Hole in knot where can put pencil through. Had to put tarpaulin over roof off second shed as half built when noticed beam and batons missing, expected beam to be delivered with windows 5 days later but did not come,waited another week for them. Parts upside down where we had to fix. Asked forest to come and pick them up for return but refused, they said it says on there web site that its states about knots falling out, l told them l ordered through very and does NOT state that on very, but what about all other problems, they couldn't care less. He worst quality l have ever seen. I sent photos off the quality, the person did say she saw them then said she couldn't open them to see them, so what was it. I only gave one star as didn't allow no stars. Ordered them through very.co.uk.”

Helpful Report

Posted 3 years ago

“Receive garden seat month after ordering minus the fixing screws. Despite emails and phone calls and promises to deliver never did. We are passed from retailer to manufacturer and back again. no doubt I will get the standard reply please give us your order number and we will look into it not good enough”

Helpful Report

Posted 3 years ago

“Literally cheapest quality product ever. Do not buy from. Avoid”

Helpful Report

Posted 3 years ago

“The Worst Company Ever!!!!!!! Do Not Buy At All Cost Three Weeks Of Promises For A Product That Still Has Not Arrived. Customer Service Team Is Appalling No Product No Help And Apparently A Whole Lot Of Bad Reviews From Very Unhappy Customers Such As Us Stay Away From This Company Don't Get Ripped Off Like Us”

Helpful Report

Posted 4 years ago

“Shed we bought is so flimsy, it collapsed on our drive waiting to go to the tip! it's diabolical don't waste your money, was offered a replacement last week still nothing money down the drain will not buy from here again. Wanted to give zero stars but no option”

Helpful Report

Posted 4 years ago

Forest Garden is rated 1.4 based on 96 reviews