I called the day before nye to see if it was possible to get next day delivery as the store I had seen a dress in didn't have my size. I called yourselves and the lady went to check and they said it was possible. You had removed sat delivery but she said if I called back once I placed the order she would make sure I had the dress by nye. I was so angry to find out when contacting the courier that this had not been followed through. I could have collected that dress from another store if I was told I wouldn't receive it so when I found out at tea time that I wouldn't be receiving my parcel I was not best pleased. A real shame to be let down by a company I thought very highly of.