I made an order with my new Forever21 credit card. Mind you, I was prompted to put in my F21 credit card info as well as my current address as i made this order. My package gets delivered to the wrong address anyway. So i call customer service and go as far as talking to a supervisor (supposably this was a supervisor) and top of being extremelt rude, they all told me that Forever 21 couldn’t do anything about it and just kept repeating that like i was stupid. They recommended that I go get the package myself (which is in a whole different city that is hours away) or that I call the delivery service to see if they can retrieve my package. So I call the delivery service and they say that they need authorization from Forever 21 to go get the package back (the delivery service also mentioned how notorious Forever21 is for bad customer service and how difficult they are) So I call Forever21 AGAIN and this man goes on to tell me that he saw that I spoke to a supervisor and that hes gonna tell me the same thing. So I say “I already understand that you guys can do absolutely nothing to help. All i’m asking is that you send an authorization to the delivery service so THEY can go get my package back”. He puts me on hold just to come back and say that he sent the request to a different department at Forever21 and that i’d have to wait till Monday to find out if they could contact OnTrac (the delivery service). So after speaking to 2 people, 1 of them being a supervisor, and getting no help. All I ask for is for this guy to send an email or phone call to the delivery service, which takes no more than 2 minutes, and he couldn’t even do that. This is the worst customer service i’ve ever experienced that I am actually disgusted by it. They sent me in circles and I end up with nothing whatsoever. No refund to my Forever21 credit card and no product at all. If I call your delivery service and even their customer service tells me how bad Forever21 customer service is, then that should tell you something. No winder Forever21 business has tanked over the years and they had to close most of their stores. I will never shop from them again and I will be closing my credit card account.