Review and raise up to £2.00
I don’t have high expectations for the quality of their clothing but I needed an affordable hip hop costume for a high school dance team. I spent almost $700 for 19 leggings and 19 shirts. I had my receipt and just about 1 1/2 months after getting the items drive almost an hour to return 5 leggings and 6 shirts (all in the original plastic and tags on them). It would have been a couple more leggings if they didn’t get holes in them after wearing at the first performance. After talking to a manager, then the district manager, they finally agreed to do the return. I did not know about the 30 day return policy! I got the leggings at the full price but the shirts they only gave me $5 for a $15 shirt! I tried calling customer service as well... they couldn’t even understand what I was saying and it took 2 days for a manager to call back and of course I couldn’t take the call at that time. When I called back about an hour later... I’m again told a manager will call me back, I offered to hold and I’m told no. Let’s see if it takes 2 days to call again! i just want what I paid... I had the receipt, the credit card I used! Forever 21, crappy clothes and even worse customer service!!