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Forever 21 Reviews

2.3 Rating 164 Reviews

31 %

of reviewers recommend Forever 21

Company Reviews

2.3

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Forever 21 1 star review on 12th January 2022

Forever 21 1 star review on 23rd September 2021

Forever 21 1 star review on 23rd September 2021

Forever 21 1 star review on 27th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two plain white tees September 6th and to this day i have never received them. I assumed it was cause of problems with covid, but it said it shipped the day i ordered it but the tracking number said it didn’t exist and they will not refund.”

Posted 3 years ago

“they cant get anything to you one time. This the first time I have order online from them and the last time. I have contact them and get no help what so ever”

Posted 3 years ago

“I ordered $70 worth of clothes for my daughter on a Monday afternoon and received the items approximately the following Monday. Don't know where these people live who are complaining about waiting so long? And the cloths were exactly what I was expecting and my Daughter was happy with her mix and match outfits.”

Posted 3 years ago

“I never received my order and no one answers the phone or emails. First and last time I will ever order from them.”

Posted 3 years ago

“HORRIBLE DELIVERY SERVICE”

Posted 3 years ago

“Placed an order on Nov 28th, it's been 2 weeks since and they still haven't even shipped my order (ON/Canada). There's no tracking info either. Surprisingly they replied back to my e-mail within the same day and said my order is still being processed (for 2 weeks??). If I read all the overwhelmingly negative reviews beforehand I would never have purchased from this company. They are scammers.”

Posted 3 years ago

“Horrible customer service when it comes to returns… All they want to do is give you in-store credit so they can get you back into their store! The amount of frustration and 40 minutes of waiting at a store because the girls had to call a manager three times because nobody knew how to do the return to PayPal… Vey frustrating..Even after 30 minutes trying to return it at the store they are making me pay shipping and dealing with all of the return on my own.. just lost a customer!!”

Posted 3 years ago

“WARNING, whatever you do don't I repeat DON'T ORDER FROM FOREVER 21. They don't do returns and if you purchase online they will deliver your items without a return label or any receipts of your order they make it difficult for you to return items and not to mention you have to pay for the returns forever 21 is not a reliable company I warned you all to spend your money and shop elsewhere because you will be ripped off.”

Posted 4 years ago

“This company is Horrible!!!!! This customer service is Horrible!!!!! I never received my package and they will NOT refund my money..... Please DO NOT order anything from this site!!!!!”

Posted 4 years ago

“I placed an order with them and after seeing it sit in California for a week, I decided to find out why. After much runaround I was finally able to get a supervisor with FedEx who called the last facility the package showed up at. He told me that although a shipping label had been generated, Forever 21 had not presented the items to Fed Ex for delivery. So they generated a shipping label so that it would look like my items had shipped and were in transit when they weren't, so that their cancellation/refund policy wouldn't apply. Now I'm moving out of the states and this package definitely won't get to me before I move. So instead of just refunding me so I could go to a store in person and purchase items, my package is going to get returned to them as undeliverable and they're going to have to refund me anyway, or else I'll dispute it with my credit card company.”

Posted 3 years ago

“Terrible shipping and worse customer service , been waiting 3 wks for my order and have no delivery date set since it has changed 4 times already. Customer service refuses to refund me and told me to wait another week to see if it snows up per their shipper! I had no issues with another other companies I placed orders with the same day. They all arrived 7-10 days ago. I will never order with them again”

Posted 3 years ago

“I have ordered 2 items on 9 sept 2020 . And have paid the full amount and today is 16 sep and it is this in order processing state. I have been writing emails to the customer care and haven't received and email back. I have been calling the customer care and they don't recive the call. I feel cheated”

Posted 3 years ago

“Customer service shocking. No invoice in parcel. No way of returning the item which is not fit for purpose. Quick enough to take your money but dont want to know otherwise. Dont know how forever 21 are still in business. It's a disgrace.”

Posted 3 years ago

“Horrible horrible service, I paid for a product and did not recieve it at all, and it shows that it's delivered, I tried reaching out to customer service on call, mail, Facebook, everything, but all they say is that they'll look into the matter and ofcourse nothing ahead of it. Please do not order anything from here you're probably going to lose your money”

Posted 3 years ago

“Never received my order from FOREVER 21. Each time I called was on hold more than 1 hour. They started a claim 3 weeks ago, telling that I will receive an email within 8-10 business days but nothing. Called again today . After being on hold for 1 hour 15 minutes , a rep told that they checked with delivery company and it was delivered, and they can not give me refund. And if I want, I have to contact the shipping company myself.I requested to speak to manager. Waiting on hold for another 10 minutes, the rep told the manager is on phone, and she will stay on phone with me. I asked to check another order status: I received a part of it only. She checked and told that it was delivered too lol, but she can start a claim, then somehow I was disconnected and nobody tried even to reach me. I will have to call bank I believe and ask to cancel my purchase. This is the worst experience I had.”

Posted 3 years ago

“I ordered and received a shipping update that my package was to arrive Monday. Monday no package. The shipping information even changed. So I contacted them to be told it's actually in transit. But according to the tracking number my item hasn't even shipped but a label was created. They refuse to refund me but keeps lying.”

Posted 4 years ago

“The worst customer service ever!!! They supposedly left my package at my apartment door when no one was there and I did not get my package and was given such a hard time to get a resolution. Will never be ordering from them again.”

Posted 4 years ago

“If I can rate Forever 21 customer service a ZERO, I would. I placed an order on December 2nd and it still hasn't shipped out. To top it off, trying to get in contact with a customer service representative is a total fail. I also tried the chat, was the 170th person on line, once ot was my turn i get a screen stating they are closed. Absolutely absurd. I WILL NEVER ORDER FROM THIS SITE AGAIN. I contact a store and they couldn't help me neither because the order I placed was to deliver to my residence not the store, another bull$h1t. Words can't describe how upset and disappointed I am of forever 21. If you guys cant handle a large amount of customers making online orders, don't have a stupid site. This is ridiculous. I will try to contact a district manager or even the CEO about this matter. Many customers are going through the same order issues as I am and it's not right, especially through the holidays.”

Posted 4 years ago

“Horrible horrible. They shipped my order to a wrong address and lost the package and the m he as well. They are not helpful at all. Very bad experience”

Posted 4 years ago

“I hated it my order never came one month later it came with only one of the clothes and it had a stain on it and was alll stretched out and completely ruined I asked for a refund no luck and did not get my money back do not recommend”

Posted 3 years ago

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Forever 21 is rated 2.3 based on 164 reviews