If I can rate Forever 21 customer service a ZERO, I would. I placed an order on December 2nd and it still hasn't shipped out. To top it off, trying to get in contact with a customer service representative is a total fail. I also tried the chat, was the 170th person on line, once ot was my turn i get a screen stating they are closed. Absolutely absurd. I WILL NEVER ORDER FROM THIS SITE AGAIN. I contact a store and they couldn't help me neither because the order I placed was to deliver to my residence not the store, another bull$h1t. Words can't describe how upset and disappointed I am of forever 21. If you guys cant handle a large amount of customers making online orders, don't have a stupid site. This is ridiculous. I will try to contact a district manager or even the CEO about this matter. Many customers are going through the same order issues as I am and it's not right, especially through the holidays.