Forever 21 utilized Fedex smartpost for my delivery. After two weeks Fedex told me my address did not exist and after confirming with them that it did they delivered my package to the wrong address the following day. Fedex informed me I needed to reach out to Forever 21 to file a claim to which I was told they couldn't give me a refund for 3 more days. The worst customer service experience possible. I would not encourage anyone to shop at this company. It is not surprising they are shutting stores down with the terrible customer service they provide. Why would anyone want to spend their hard earned money at a place like this?