This company is an absolute joke. However nice you think the products look in the pictures, DO NOT ORDER FROM THEM you will only be wasting your time and money. I made the silly mistake of ordering a hat from here. it took so long to arrive (it honestly would have been quicker to learn how to become a milliner and make one myself). When it finally arrived it was wholly redundant as I needed it weeks beforehand. Unofrtauntely, due to Forever21's incompetence their system is still showing my item in the 'processing order' stage, so I cannot return it or get a refund. I have contacted customer services four times about this now and just keep getting fobbed off. they will not disclose the email or telephone number for customer services management and the virtual chat agents just cut you off when you ask them to resolve the situation for you. An utter shambolic joke. Fingers crossed people will realise this and they will go out of business soon.