I am appalled at Forever 21's customer service (or lack thereof). I received a broken item on my order - It was $4+ and a wrong item $5+. When I called, I was on hold for 40 minutes, was told I would have to sign an affidavit for the broken item and send pictures of the incorrect item. Then I was told I would have to re-order the items and pay for shipping to get them. I received the wrong item a second time and I was told I have to ship the item back at my own expense. I asked to speak to a manager and was told there was no way that was possible. I have called several times but the hold time is very long. I enter in a call back number and despite numerous attempts on my part, do not receive a call back. The lack of customer service and the amount of hoops I need to jump through for $9 in items is absolutely mind-boggling. I have never encountered such poor service from an online retailer!