Ordered items on Monday 1/21, chose overnight shipping for $25. Call on Thursday because they are not received, couldn't get a person in a sufficient wait time, hung up. Got online chat, she found the order, not sure why it hadn't been sent to warehouse, it was just sitting in 'new status', couldn't ship until Friday (next day). I explained it was not sufficient, as we had ordered on Monday, and it was 2:41pm PT, plenty of time to still package and ship. I simultaneously called again customer service, person stated that she understood that it was for an event, and it would be shipping out by end of day on Thursday. LIES. I got shipping notification on Friday afternoon, to be arriving on MONDAY. These items are for a single release party/simultaneous video being filmed and we live 2.5 hours from the nearest mall. DISGUSTING CUSTOMER SERVICE!!!!! Will never order again.