If you purchase an item on their website that does not have a tag that says “Forever 21” you cannot exchange it or return it in store, even though you bought it straight from their website.. I bought a pair of a pants online that did not fit me, & tried exchanging it for something that would in store. They told me I couldn’t & the only option was to send it back to them through mail & refund won’t be processed for weeks. They also do not let you return/exchange jewelry in store. I also purchased sandals online that didn’t fit me that well, I went into the store just hoping to get a better size, & they made me pay a price difference, even though they were the same sandals. Forever 21 has the absolute worst return&exchange policy & it’s simply not worth buying high-priced items online if there’s a chance it won’t fit you perfectly! Probably my last time making big purchases through their website.