Large order of Christmas food and presents ordered early dec and due to arrive on the 12th (which came and went with nothing heard). Two days later we contacted courier (dpd ) who confirmed parcel sent back to F&M because it was damaged. When we contacted F&M service they said that (with 10 days to go) they couldn’t get a replacement order to us before Christmas..... and couldn’t say when we’d get it afterwards. I cancelled order - disaster! No attempt to recompense us in any way. F&M failed to honour the order, v disappointed with their approach to customer service. Will not be ordering from them again any time soon. Has left us having to run around at the last minute.