Really bad online customer service. Paid for named day delivery for birthday present, sent by DPD, that made, no attempt to even find a front door to knock on, had number but didn't call, they sent picture of the back of different flats that don't even have doors in on that side.
Contacted customer services with this info, and asked for refund just on delivery costs which was refused.
Very unhappy, will not be using again and would not recommend to anyone sending a gift.
3 years ago
Fortnum & Mason has a
2.5
average rating
from
94
reviews
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