Would give zero stars if I could! My email complaint to F&M below: The gift messages your staff wrote were completely wrong The hampers were supposed to go to two different addresses yet he put them done for the same one I called to change the addresses and was told to contact DPD myself which they weren't able to do and told me to contact F&M again Called back and got told the addresses had been changed but when i checked the tracking this had not been done Called back again and asked for a refund which was granted and that an email confirmation would be sent, no email received. Few days later called to check refund status and was told previous person had actually not processed it at all. New person then processed it again and told me to wait for an email confirmation. Days later, still no confirmation email. Called again and was told another refund request had been issued and an email confirming this request would come straight to me. Days later, no email still. Today, calling again to find out what is going on with the refund. Still no refund or email. Disgusting customer service!!