So disappointed with this experience. Ordered a hamper for mum and dad (we live in NZ) and paid extra for the privilege of a named day delivery on the 18th Dec. On the day a box with a bottle of wine and some cheese was delivered but no sign of the hamper. Three emails to “customer service” and on-hold for ages to the phone line yielded zilch…no replies and no pick up of the phone, just a chirpy voice telling me how wonderful F&M hampers are as Christmas gifts. Never again, and wondering how I will ever get my money back since nobody replies. Great money-making strategy.