My experience with Fortnum is better than the other reviews here. I ordered the Sandringham coffee. Made two ways, both tasteless and did not mention new coffee to those who drank. Normally we drink Lavazza. A dented tin of tea has in previous years been replaced and I live in the USA. Gifts to two separate addresses in England arrived promptly, both gifts really brought a smile to the recipients. My only problem has been Vancouver, Canada. The hamper contents lovely but DHL could not find the address despite being in the centre of the city and not a new building. Took a week of emails, lots of help from Fortnum staff, delivered just in time for birthday. Hampers arrive here in three or four days and think the service exceptional. We order early, inspect contents, then bring out again on Christmas Eve.