Order for Xmas food placed last week of Oct-24 for delivery between 04/12/24 and 11/12/24 in Australia (note this is summer in December…) Contacted F&M late November to make an amendment to the order which was not successful because the order was being processed. Later in Nov-24, I was informed that a £16.67 item was unavailable. I was refunded A$8.35 (£4.17 at today’s exchange rate). I have challenged that countless times (WhatsApp, email, iMessages) and am still to be provided an acknowledgement. Over the last few days, I made attempts every day to contact F&M to seek an update about the order. Every time I mentioned that no one would be home past the 20th December until early Jan-25, and there was a strong risk of having the parcel of perishable goods worth £300+ left outside in the Australian summer. As of today, I was informed that my parcel was sent out and would reach Australia on 24th December. No contact to ask for an alternative address, no contact to check if this was suitable and most importantly no apology for the inconvenience caused. The order contains items I wanted to share with my work team before the start of our Xmas break on 20/12 to celebrate our hard work throughout the year, this simply won’t happen, and why would they care? I am escalating the matter with them and will seek compensation for the absolute mishandling of the situation. I will also seek full refund for the item that will not be delivered.