Order a tree skirt and bauble, it was supposed to be delivered on the 11/12/24 i called up asking where it was at 4pm, I was told they didn’t know but would email me asap to let me know. I ended up having to call them 3 days in a row as despite each advisor promising to contact me know one did. To be honest I don’t even think the c/s advisors care. The last person I spoke with was when I cancelled my order, it was clear she didn’t think being 4days late with no confirmation of when it would arrive was a problem. Her response was “so you are no longer interested in purchasing this item”. That was my first and last time I will use F&M..they are not a high end retailer ..they are just expensive, there is a difference.