Absolutely shocking customer service! Ordered products on 07/12/24, delivery due by 16/12/24 at latest. It’s 19/12.2024 still no products. Email customer service no longer functions. Virtual assistant on WhatsApp is useless, Instagram no decent replies, messenger one reply saying they were reading my messages but then nothing more. Phoned them, after a two plus hour wait spoke to someone who assured me I would receive them next day. That was on 17/12/2024. Tried to cancel as it now won’t arrive in time, no response to that either. Would never use again nor recommend.
5 months ago
Fortnum & Mason has a
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141
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