They are terrible, the call centre operatives are bordering on inept. I sent back a product on 2nd December and am still awaiting a refund or any acknowledgment of the return 18 days later. Every phone call to their call centre team fails to lead to any sort of resolve whatsoever, when the line went dead after a 15 m8nute call , no one called so I then had to sit on the phone listen8ng to the standard BS of ‘we really appreciate your call and thank you for waiting’ ……..no you don’t. Idiots.
5 months ago
Fortnum & Mason has a
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