Painful experience from start to end Expect frequent messages and email warning of policy cancellations if you don't correctly install or charge device..... despite the companies own App showing journey data is being recorded and viewable in the app. Brave the 80+ minute wait to query the issue only to be given an apology and advised that the issue won't occur again. Relax for a few days only to have the cycle repeat... 4 times so far. On the plus side they are considerably cheaper if you drive safely but don't have a UK no claims discount. Personally I will stick it just until i build up enough UK no claims to get a more moderate price from any other provider