We tried to insure our van, after about 3 weeks of being with Freedom they have decided to request for documents, they wanted to see the log book driving licences of all the drivers and our national insurance numbers, when I tried asking why they needed all these documents they gave no response and cancelled our policy, we then cancelled the direct debit payment at our bank, within a few hours they had re-established the direct debit again without authority from us, I then tried to chat with them on-line, whenever I leave a message the system informed me that their office is now closed, anyone who is thinking of using this firm DO NOT, they will give you unwanted stress and headaches