I purchased a van insurance policy less than 30 days ago, several days after I left the country to go on holiday, on my arrival back in the UK I had a letter requesting I send my licences in for all drivers on the policy.
I uploaded this to the portal the day after as I had to obtain the other drivers summary off the internet as requested.
The following day I received another letter stating my policy had been cancelled!
I called the customer services team to be confronted with a "it's not my problem you was not in the country attitude" apparently I received an email when I took the policy out via a price comparison site, after checking all my emails I had no email correspondence at all from Freedom Brokers
The attitudes of the staff inc the manager was discusting, I would not reccomend this company at all.
I also paid an initial £85.00 deposit and now they also want a further £85.00 for around 20 days cover. CROOKS!
5 years ago
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