Yan Z
I hope i can give zero star.. horrible experience. I didn't get my items shipped with them and still have to cover the additionally cost because of FreightCenter's lack of integrity. Initially, I was informed that that the package will be picked up on time for an urgent shipment. I made the payment immediately. Later, I was told the price needs to be adjusted which is double the price as the original quote. Hoping to make the shipment ASAP, I agree to the new price. However, again, after a few hours, I was told the first carrier they contacted refuse to take the shipment and the second carrier will charge another ~$300 more. I told them it's urgent so again agree to pay the charge so the carrier can be dispatched ASAP. Yet, they still didn't make the shipment! Then, I was told that in fact, no shipment will be guaranteed.. Clearly, they don't understand that if the shipment is not guaranteed, I will continue to pay for the warehouse fee for $200 per day, including the weekends. At the end, I decided to cancel the shipment with FreightCenter. Paying the additional cost for the warehouse because of FreightCenter's delay. Plus, paying 15% cancellation fee.
2 years ago
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FreightCenter has a 4.3 average rating from 130 reviews

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