I needed to ship my windsurf gear from South Padre Island to my home in Cleveland, Ohio. I did not know the first thing about how to do it. I called Freight Center and was helped by Scott Brown. He was great! He took the time to explain everything I needed to know including the fact that the box I had a carpenter make for me needed a pallet built in to the bottom since it was heavy, the fact that I needed to have someone with a fork lift to put it in the truck and take it off the truck, insurance, and other facts. The shipment went well and everything went according to plan. I am grateful to Scott and Freight center for doing such a good job