I wish I had read reviews before ordering. My brother passed and I ordered 2 standing sprays to be delivered the day before just to ensure we got them on time. The first contractor canceled stating she did not have a delivery driver. Then customer service called and went over the order again. Never received the sprays on delivery date. Called them the morning if funeral at 8:15 am. They ensured me they would be there by 10:00 am. Received a call at 10:00 stating they could not deliver on time and would deliver to the residence with a 20% discount. I had to REALLY push for a full refund because who needs funeral sprays AFTER the funeral!