“What I ordered was not what I got. I was embarrassed by the flower arrangement that was sent on my behalf. I paid to ensure I would have a beautiful full arrangement but that is not what I got. They offered a discount after I made a complaint with customer service but I did not want a discount I wanted not to be embarrassed by the flowers I sent. This was the item description for what I ordered on their website:
The Cotton Candy bouquet is the perfect arrangement to send to someone special in your life. It includes beautiful light pink and white roses; all beautifully arranged in a glass vase accented with a light pink bow.
Includes:
• Pink Roses
• White Roses
• Mini Carnations
• Green Poms
• Clear Glass Vase with Bow
. What was received was a puny bouquet of daises. Will never order from them again”
“Absolutely awful. They advertised online they deliver to Hampstead,NC and then didn't tell me they didn't find a florist till late in the day when I had to ASK and too late to get flowers deliivered for a birthday. I demanded my money back and went elsewhere a day late and embarrassed. They also said they would send an apology to my sister for not sending the flowers on her birthday along with a nice floral arrangement the next day. Same thing again, I had to call them and they never found a florist...Finally, 3 days later and after I emailed them the name of the only local florist I could find there, she was sent a cheap arrangement. Never again !”
“We were very embarrassed by the flowers that were sent out. We ordered a cute all pink arrangement for a friends Mothers 100th birthday. What came was disgraceful. 2 huge deep red flowers, some closed little red flowers on a stem, closed white flowers and 1 yellow rose. Not close to what we picked out. They need to keep better tabs on the florists they use. Will not use this site again.”
“The flowers came later than I wanted them to, and they did not look like what I chose. Honestly, the ugliest bouquet I have ever seen. It looked like the flowers were stuffed in a plain vase and bumped around.”
“Ordered flowers for mom who is in the hospital and paid 14.99$ for delivery and another 4.99$ for delivery and they say by 5. Still no flowers!!!
When they get there they better be beautiful!”
“I ordered Mother's Day flowers for delivery on May 9. The flowers never arrived. I emailed and called, but received no answer about why the flowers were never delivered. The operator offered me a 10% refund!! Ended up calling my bank to dispute the charge. How disappointing!!”
“Horrible company, and customer service. Not only was I at first refused a refund after the Mother’s Day flowers I sent arrived 3 days late, and dead, but after fighting with them for 4 days on a refund (they only wanted to replace the product) I was only refunded 30% which was about $13 of a $70 order (including shipping costs etc.)
Never Again!”
“My sons had these flowers delivered to me for Mother’s Day and they are the worst flowers I’ve ever received. These are a picture a week later. Luckily he got a refund. Buyer beware… Do NOT order from this company!!!”
“Horrible experience. Avoid this website!!! Ordered flowers for Mother’s Day, got an e-mail that the order was delivered - only to find out that my mom never got the flowers!!! No responses to e-mail. What a massive fraud.”
“Ordered two sets of flowers from this site.
The first arrived the day before Mother's day, the second arrived 5 days later. Both were in terrible condition. An absolute waste of money.”
“Three bunches ordered from the Uk to three different addresses in the States. Not impossible? 18 emails and one bunch delivered…. 😫. Much much improvement needed. Such a waste of time with no moving forward.”
“The FROM YOU FLOWERS advertised "business deliveries between 9:00 am and 5:00 pm" but my order to the funeral home on 5/16/25 was not delivered and received an email with attempt to deliver at 6:15 pm after funeral home is already closed. I called customer services, contacted live chat several with response of we will attempt to deliver again tomorrow, what good is flower after the funeral service is over.”
“DO NOT ORDER FROM THIS COMPANY! I ordered flower arrangement for my grand daughter's graduation, who lives out of state. Paid for same day delivery, placed order early in the morning, received confirmation. Called to ask a question about time for delivery, only to find out that it would not be delivered until the next day. I was not happy but decided to take them up on the upgrade and next day delivery. I had thrm make a note that they needed to be delivered by 2pm. I called back thr next day because my grand daughter still had not received anything! They said they had it scheduled to be delivered by 6pm. I ended up canceling and asking for a full refund! So let's see if I get my refund!”
“Sentiment from my daughter was wonderful. The flowers, however, came in a damaged box, no water or anything in the glass vase. More than 4 of the flower’s stems were broken and the flowers were hanging. The scented white flowers were losing their leaves on opening the box. The roses and other flowers never opened. It was terrible. One star is too many for this company. Emailed them and they asked for the contact info. On emailing for status report, they stated - could not find the ordering info and asked for it 2more times. Geesh!!!! Finally called- as usual out of the country answering service- would not answer my questions about the quality of shipping. Finally stated they would send another arrangement.”
