“Same Day Delivery DID NOT happen.
ordered a beautiful summer banquet for my mother in law 'birthday, didn't look anything like the advertisement. Also I asked for a box of chocolate that never arrived.
Bad experience”
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“My Mother's Day flowers arrived drooping, smelling awful, stems rotting. Customer service was as disappointing as the bouquet: no call back, no refund. I am so sorry my children spent their money on a horrible product. They paid for Sunday delivery but it didn't arrive till Monday.”
“I wished I had seen reviews before ordering flowers for my friends wedding. It was meant to be a surprise as I am overseas.
I emailed them to confirm the date and time- received failed email delivery notification.
Had to confirm with my friend himself regarding the bouquet. What a shame.
My money has been deducted-only an automated email to say they've received the order but my friend never received the bouquets and here I am asking his help to contact this team. Also, they are not even picking up the phone.
What a shame and waste of time and money.
Hey Team, Can I please get a refund? Order no #1011564.”
“They don’t even deserve one star. I spent $150 on two bouquets of flowers for my mom‘s funeral. They looked absolutely nothing like in the photos on their website. From the color to the amount and the types of flowers, they weren’t even remotely close. I’ll never order from them again.”
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“I ordered a bouquet of 20 red and white roses a day in advance for a special occasion, expecting it to arrive within the delivery window as advertised. Not only did the flowers fail to arrive on time, but I later received a message claiming the order had been delivered when nothing ever arrived!!
There was no proof of delivery, no photo, no signature, and absolutely no sign of the flowers. I had to buy replacements locally at the last minute, completely defeating the purpose of ordering in advance.
Customer service responded with a generic message and offered a discount voucher instead of a refund, despite the fact that they failed to deliver the product I paid for.
Save yourself the stress — DO NOT GIVE YOUR MONEY TO THIS COMPANY!!”
“I paid for same day delivery, in the morning. They had all day to deliver. They didn't. The following day I called, they promised it would be delivered. It wasn't. Ruined my parents' anniversary. Garbage company, I would absolutely never use them again.”
“432637445 I’m very disappointed in the caller I received. I was going to schedule on my own online, but I thought the reception would be way better. I told the man exactly what I needed. Which was delivering between 8am-9am I asked no earlier or later due to business closing early. He made me feel like he did exactly the way I wanted it to be. I call around 8:33am the next day to make sure everything is running smoothly. The florist never answered the phone when reception called, and without me confirming he clicked back over and gave me a refund. My first experience, truly will be my last I’m so disappointed. I wanted to do something special for my wife. I was better off doing it online myself or going down to a florist myself.”
“Unreliable, not delivered on time, and charged for same day delivery when the the delivery date requested was the next day. Will never order from them again”
“I received a call yesterday that said my flowers would not arrive on time. I had picked one of the available delivery dates for a friend who just had surgery. The guy said they would be at least 5 days late. This is unacceptable. He did not offer any other options, like a discount or to send something different that would arrive on time. Disappointed!”
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“* Delivered wrong time of day
* The flowers delivered looked nothing like what I ordered.
* 1:30 pm - called customer service. The gentleman apologized and assured me that the correct arrangement would be delivered the same day, as soon as possible. Great customer service!
* 8:30 pm - no flowers - called cs - told that a correction cannot be delivered the same day - that is our policy (repeatedly) - no feeling, no care, no concern. TERRIBLE customer service.
* When I was told "same day ASAP", I even said, ok so, I can remove these flowers and the correct ones will be here today for her birthday - Yes, as soon as possible
The woman on the second call could not have cared less.”
“I ordered funeral flowers for my mother-in-law’s service on 06/04/25, and they were never delivered. This caused deep distress to our grieving family on an already emotional day. I got a call the next day, 6/05/25, apologizing and was told they would be diverted today. Is this some kind of joke? The damage is already done.
This was not just a delivery failure — it was a lack of basic human decency during grief. I will not order from this company again and strongly urge others to look elsewhere.”
“The arrangement I ordered for the birth of my great-grandaugter was the most disappointing item on display with all of the other floral arrangements she received. I was toitally embarrased. I will never use this company again and will warn everyone I know as well. The yellow roses, which are my favorites, were nothing but miniature buds found in grocery stores and were pathetic looking. This company doesn't even deserve the one star.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
