Thank you for your feedback, Ellen! We’re happy to hear that you liked the flowers, but we sincerely apologize that the bouquet didn’t meet your expectations in size. Your comments are invaluable to us, and we’ll definitely take them into account to improve our offerings moving forward.
“I have been ordering flowers from this company for awhile now and I was disappointed that my daughter received her 30th birthday flowers NOT on the delivery date which was on her birthday but a couple of days before. Never had this problem before until this time…”
Thank you for bringing this to our attention. A supervisor has reached out to assist. If there's anything we can help you with, please don't hesitate to let us know.
“Considering it's still 3 weeks to a month before they are Even Delivered(!!??!!??!!;)
..You A.I. or Your Company are total dip sh_ts!!
The Last Time I used You (last Mar of '25), You failed totally!!!!!....had to waste my time calling and waiting for somebody who spoke English to explain the problem....the flowers were NOT what we had ordered AND they were left in 100° weather in Arizona outside,not a doorbell or a knock!! ....you are on my last nerve,start treating the customer like they are your neighbor for decades!!!!!”
“I have ordered many times from this website and the recipients have been thrilled, sending photos of the lovely arrangements.
I cannot say the same for this current order which I had chosen due to the choice of color and particular flowers in the arrangement.
I received a photo from the recipient when she thanked me for the flowers and my disappointment was immense. There was no similarity between the depicted arrangement and the one received. No future credit can take the place of a missed moment of beauty.”
Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.
“Birthday flowers for a special person. Delivered a day late. Did offer an upgrade although I had bought the most expensive selection. Still charged shipping.”
“The delivery was on time, the price not bad - but the arrangement was shoved into a vase that was too small - so the arrangement looked very bad - like flowers were just shoved together. This defeats the whole purpose of getting a fuller arrangement. I was disappointed.”
“I ordered two arrangements for my brothers funeral. The first arrangement was beautiful and on time the second arrangement would not arrive to funeral home on time so we cancelled it. They were both due to arrive on same day but did not so I was very upset at the passing of my brother and upset that the flowers my family members and I ordered would not get there in time. Then the funeral calls to let us know they were delivered after we cancelled them, all I can say is I’m so very disappointed in the whole flower mishap and it only added to our grief . I will not be ordering from you again”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“Flowers presented
Pretty, Vase not at all as Pictured. Very disappointed. The company should find a Florist that can deliver exactly what you’re looking at on website. Most likely I won’t be using this company again. Always seems to be something wrong.”
A supervisor has contacted you and left a voicemail and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
“While the flowers I sent my daughter were beautiful, the substitution was nothing like the arrangement I ordered. I would have appreciated someone letting me know the flowers I ordered were not available. I ordered them several days ahead of time and would have selected something else.”
“My order was delivered to the wrong address, so I had to call several times to customer service to straighten the order. Instead of Saturday order was delivered only on Monday.”
A supervisor has reached out to you to discuss your experience, and they have left a voicemail as well as sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
“Ordered flowers for my uncle's wake. Flowers were delivered on time.
Did not have difficulty ordering on line. Very convenient.
The quality of the flowers were decent. For the price paid, I was expecting more flowers.
The patriotic ribbon was large and took up most of the arrangement.
The personalized banner was made nicely amd the handwritten note was a nice touch.
Overall a nice simple arrangement.”
Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.
“Although flowers received were pretty, they did not appear as the picture I selected. Different vase and different arrangement. Somewhat disappointed.”
“I wish they would send you a photo of your purchase. With all the delivery fees a $54 arrangements becomes $75. I suggest going to HEB & delivering it yourself.”
“3 stars for arriving on time, which I should hope so (considering there's a mandatory $14.99 delivery fee) on top of another $2.99 fee for a specific day. The roses were ok but nothing like the advertised pictured.”
“They were pretty, yet the arrangement was smaller than I anticipated. I felt like I was offered this discount, but it all factored back in to the end cost. Cute arrangement, but I expected a little more.”
