Name: FromYouFlowers
Address: 143 Mill Rock Road East, Old Saybrook, Connecticut
Rating: 2.13

“During the last year I regularly ordered different type of flowers for my wife. Most deliveries came on time and flowers had always been fresh. The price with all the additional charges has always been pretty high but the good flowers combined with the easy selection from a great website and the ok delivery was still an attractive. My last order had been roses and it was a desaster. The roses came from Kentucky to Michigan by plane. This was delayed and further transportation as well Thus I received roses in a totally overheated carton without a drop of water around 1,5 days delayed. They must have been in the plane and UPS truck in the heat for 2 days total. For the first time the flowers had been really ugly. After 2 more days I had to discard the flowers. Very expensive pack of frustration. At least it should be visible that these flowers are coming from no local source and the should be transported with some fluid. I will never order roses here again. All other prior deliveries had been expensive but good.”

Helpful Report

Posted 5 days ago

Thank you for sharing your feedback and for your continued loyalty over the past year. We sincerely apologize for the disappointing experience with your recent rose order. We understand how frustrating it must have been to receive flowers that arrived delayed and in poor condition after having consistently positive experiences with our service. A supervisor has reviewed your case and reached out to help resolve this matter.

Posted 5 days ago

“The flowers I picked were not what was delivered. Our team paid $100 for these flowers and it was a little disappointing. It was supposed to have succulents included but I don’t see any. The photo with white background is what I paid for but we got the photo with no succulent!”

Helpful Report

Posted 1 week ago

Thank you for sharing your feedback with us. We sincerely apologize that the arrangement delivered did not match the product you selected, particularly regarding the missing succulents and the overall value expected for your purchase. We truly appreciate you bringing this to our attention and providing details about your experience. Your feedback is invaluable in helping us improve the accuracy and quality of our arrangements. Thank you as well for allowing us the opportunity to resolve this matter. We value your understanding and are grateful for the chance to make things right.

Posted 1 week ago

“Flowers arrived timely but did not look like the flowers I ordered.”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the arrangement you received did not match what you ordered. We understand how important it is for the product to meet expectations, and we regret that this was not your experience. We are reviewing this to ensure better accuracy and consistency moving forward, and we appreciate the chance to make things right.

Posted 1 month ago

“Re: Mother’s Day gift to Alia Gelshenen.. I was disappointed with the candle size-so small compared to online photo where it looked as wide as plant. Not wild about cardboard container either but that was in the description. My Florida friend liked the flowers but i dudnt ask for a photo.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us—we truly appreciate you taking the time to let us know about your experience and for allowing us the opportunity to address your concerns. We apologize that the candle size did not meet your expectations. Your comments are very helpful as we work to improve product accuracy and overall satisfaction, and we’re glad to hear your friend enjoyed the flowers. We appreciate your feedback as it helps us continue to improve our offerings.

Posted 1 month ago

“Although I appreciate the convience of being able to send flowers to my friends that live in a different towns, I don’t appreciate being charged 2 delivary fees. My flowers were almost cheaper than delivary.”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that the delivery fees did not meet your expectations and understand how frustrating it can feel when costs add up. We appreciate you bringing this to our attention, as it helps us continue improving transparency and overall customer experience.

Posted 1 month ago

“I ordered one thing and the person I sent it to received something different still beautiful, but not what I ordered… if you’re going to substitute, you should say on your site that you substitute flowers… I added a picture below what I ordered and what my recipient received.”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that the arrangement delivered differed from what you originally ordered, although we’re glad to hear it was still well received. We appreciate you bringing this to our attention, as your input helps us improve how we communicate substitutions to our customers.

Posted 1 month ago

“It's really expensive for what it is. I get that y'all send coupon codes and discounts a bunch, but I tried to contact your chatbot/CS team w/ how to apply the $16 credit I had and not only was it not helpful, but y'all said you'd give me a call and didn't. I feel like I lost out on $16 and overpaid for a fine set of flowers. Otherwise, delivery timing was good.”

Helpful Report

Posted 1 month ago

Thank you for your feedback and for giving us the opportunity to address your concerns. We sincerely apologize that your experience did not meet expectations, particularly with applying your credit. We appreciate you bringing this to our attention, as it helps us improve our pricing transparency and customer support while ensuring a better experience moving forward.

Posted 1 month ago

“I ordered flowers for my daughter and the ones you guys deliver was not what I pay for, that made me unhappy. The flowers didn’t look fresh on the colors or fade.”

Helpful Report

Posted 1 month ago

We sincerely apologize that the flowers delivered did not match your expectations and for the concerns regarding their freshness and appearance. This is not the level of quality we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 1 month ago

“Flower arrangement was pretty,but I paid the extra charge for early delivery and was not delivered before noon was at delivered 230pm not before noon,”

Helpful Report

Posted 1 month ago

We sincerely apologize that the delivery did not meet the requested timeframe, despite the additional charge for early delivery. This is not the level of service we strive to provide. Thank you for your feedback and for allowing us the opportunity to address and resolve your concerns. We truly appreciate you bringing this to our attention.

Posted 1 month ago

“Sent a succulent arrangement to my best friend in Texas for her housewarming. It was beautiful, however it looked more like the standard pot and arrangement verses the premium arrangement that I had paid for. It was also delivered very late in the day past the 6pm stated time for next day delivery that I also paid for. So for the value over $100, it was a bit less than what I expected. However, my friend was still happy which makes me glad. I just expected more for that price.”

Helpful Report

Posted 1 month ago

We appreciate you taking the time to post about your experience.

Posted 1 month ago

“Customer service was perfect in changing the delivery address. But unfortunately the bouquet looked nothing like the advertised photo. It looked like it was just thrown together anyhow. Nothing arranged or shaped at all. Its a pity for that high price.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“It was a pretty bouquet but nothing like the photo / what I ordered.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“Received a photo of the flowers we sent, Serenity in Bloom. Other than the vase our order did not look like the picture. Very disappointed. Not sure which florist this came from in PA. but I would question FromyouFlowers continue business with them??? I am a frequent customer for the past years but now I plan to find a local florist is the area & do business with them. I regret that I deleted the picture that I could have sent.”

Helpful Report

Posted 2 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 months ago

“The flowers delivered were not the arrangement I ordered. They were alright, but not what I ordered.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 2 months ago

“The reason I am only giving three stars is because what I ordered was not avaialble and needed to be switched out and because I also had to pay a $15 delivery fee on both items even though they were getting delivered to same address at the same time. Flowers were pretty though.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

“I earned reward credits after some Valentine's Day gifting. Decided to treat myself to a pretty bouquet. The arrangement arrived on time, but was nothing like the advertised product, either in size or color pallette. Very glad I did not pay full price! I will not be ordering from this company again. I emailed customer support shortly after receiving my arrangement and expressed my disappointment. Never got a reply but, after reading other reviews, it's apparent that many people aren't getting what they ordered when compared to the advertised product.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“I did not like that the flowers was delivered that late in the day. It was very frustrating and I had ordered in advance because I didn't think I would have made it to the store”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“The arrangement in picture did not reflect what was delivered. Upon selecting the premium tier it was expected that arrangement should have been fuller. The arrangement looked liked it was quickly put together without full arrangement of flowers. Happy delivered on time since I Made extra for early delivery.”

Helpful Report

Posted 3 months ago

- A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 months ago

“I was not thrilled with the quality of the flowers. They did not look full like the photo on the website. Much less greenery, less flowers and the white roses only lasted 2 days. I’ve ordered from you 3 times - disappointed in this one.”

Helpful Report

Posted 3 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 months ago

“Flowers were pretty but my niece said the happy birthday balloon was not in the arrangement like it was supposed to be. Pretty disappointed about that.”

Helpful Report

Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

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