Name: FromYouFlowers
Address: 143 Mill Rock Road East, Old Saybrook, Connecticut
Rating: 2.10

“I made a scheduled order on the 6th of May to arrive on the 9th before Mother’s Day. Unfortunately, the order did not arrive on the scheduled date and was only delivered on the 13th of May. To be honest, the flower bouquet that arrived did not reflect the price charged (around 100 AUD). The quality and presentation were quite disappointing for the amount paid. I also reached out to customer service regarding both the late delivery and the quality of the bouquet, but I did not feel that my concerns were properly addressed or resolved. Overall, this was a very disappointing experience, especially considering the order was meant for Mother’s Day.”

Helpful Report

Posted 1 day ago

“If you are buying flowers, I suggest you DO NOT use this company. I thought I had contacted a florist shop but is was actually an online store. After pitiful customer service and being lied to on more than one occasion, my mum never received her flowers on Mothers Day. They refused to refund my money and offered a store credit. I said why would I want a store credit when you couldn’t even deliver my initial order. I have learnt my lesson and will always go through a shop with a street address. Feel free to share.”

Helpful Report

Posted 4 days ago

We sincerely apologize for the experience you described and appreciate you taking the time to share your feedback. After carefully reviewing the details provided, we do not believe the order in question was placed directly with www.FromYouFlowers.com. Based on the information available, it appears the order may have been placed with an alternate company that is not affiliated with or associated with FromYouFlowers.com.

Posted 4 days ago

“Ordered Mother's Day flowers and paid extra to be delivered specifically on Mother's Day. The next morning I get an email, sorry we didn't deliver the flowers, we'll deliver them in two days. Are you kidding me??? FromYouFlowers completely destroyed Mother's Day. Avoid at all costs.”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize that the flowers were not delivered on Mother’s Day despite the expedited service selected, and we understand how upsetting it is to receive such notice after the occasion had passed. We appreciate you bringing this to our attention and for allowing us the opportunity to review the issue and work toward improving our delivery commitments and communication moving forward.

Posted 5 days ago

“I ordered $340 worth flowers, 3 sets and they looked nothing like the photos! I should have looked at the reviews before I ordered. They tried to offer me $52 refund lol This business needs to be shut down for false advertising!!”

Helpful Report

Posted 5 days ago

Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologize that the three arrangements delivered did not reflect the photos or descriptions provided at the time of purchase, and that the initial resolution offered did not feel appropriate given the amount spent. We appreciate you bringing this to our attention and for allowing us the opportunity to review the matter and work toward improving our product accuracy and customer experience moving forward.

Posted 5 days ago

“I ordered some flowers for my mom back in March for her birthday, and they were never delivered on the day I asked. Then I ordered some for Mother’s Day and got the deluxe flowers for Mother’s Day and the flowers that got delivered weren’t fully watered and they were practically dying, then the chocolates that came with the order had been expired for a whole year! Never again will I order from them, spending almost 200 dollars just for my mom to experience this type of gift is not acceptable.”

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Posted 6 days ago

Thank you for taking the time to share your feedback regarding your Mother’s Day order. We sincerely apologize that the bouquet you received differed significantly from what was shown online and that the presentation, including the condition of the vase, did not meet acceptable standards. We appreciate you bringing these concerns to our attention and for allowing us the opportunity to review the situation and work toward improving our product quality and service accuracy moving forward.

Posted 6 days ago

“I ordered a bouquet for Mother's Day, and agreed to a delivery the Friday before Mother's Day. No delivery was made, and I spent an hour on chat trying to determine what was happening with my flower order. The agent said that the delivery was scheduled. Saturday, no delivery by 6 PM, so I called this time. I spoke to an agent who said that it would be delivered on Sunday. By now, I am a bit jaded and don't think I can trust them, so I canceled the order. No flowers for my 98-year-old Mom this year.”

Helpful Report

Posted 6 days ago

A supervisor has reached out via voicemail and email regarding your experience and the resolution. We understand this matter is important to you and want to ensure you feel supported. Please let us know if you need any further assistance.

Posted 6 days ago

“Found FYF online and their prices were really good. I ordered 'one dozen rainbow roses'. They were delivered today and were only orange and pink and maybe 1 white one and they were wilted.”

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Posted 1 week ago

“I send flowers to my sister for her birthday and the bouquet looked nothing like the picture. There was added and way too much greenery, it was lob sided, it was throw together and so messy. I have made a complaint on their web page. I asked for a replacement of the flowers and was given a small $8 refund, this is a joke!”

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Posted 2 weeks ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 2 weeks ago

“Customer service was perfect in changing the delivery address. But unfortunately the bouquet looked nothing like the advertised photo. It looked like it was just thrown together anyhow. Nothing arranged or shaped at all. Its a pity for that high price.”

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Posted 2 weeks ago

A supervisor has reached out to you to discuss your experience, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 2 weeks ago

“It was a pretty bouquet but nothing like the photo / what I ordered.”

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Posted 3 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 weeks ago

“I ordered flowers from From You Flowers to be delivered to my wife at her work for our 25th wedding anniversary. This was a really important day for us and I trusted them to do something simple but meaningful. The flowers were never delivered. They marked the order as “delivered,” but my wife never received anything. When I contacted customer service, all I got was the same copied response over and over saying the flowers were delivered, with no proof, no explanation, and no real effort to figure out what actually happened. Instead of fixing it or taking responsibility, they kept offering me a small percentage off my “next order” — first 10 percent, then 20 percent, then 30 percent. That is useless when they completely failed to deliver the order that actually mattered. After getting the runaround and realizing nothing was going to show up, I finally just asked for a refund. I never got flowers, never got a real answer, and had to fight just to not pay for something that was never delivered. This was not just a minor mistake. They ruined a milestone occasion that cannot be repeated, and the way they handled it made it even worse. When I looked up other reviews, I saw that a lot of people have had similar problems with this company. I would not recommend From You Flowers to anyone, especially for important events.”

Helpful Report

Posted 3 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 weeks ago

“Received a photo of the flowers we sent, Serenity in Bloom. Other than the vase our order did not look like the picture. Very disappointed. Not sure which florist this came from in PA. but I would question FromyouFlowers continue business with them??? I am a frequent customer for the past years but now I plan to find a local florist is the area & do business with them. I regret that I deleted the picture that I could have sent.”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“I sent an Easter Lily ($74.00) and it arrived at my daughters house with no blooms and furthermore, the unopened blooms never opened. Thankfully they said they will refund my money.”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Flowers did not arrive at all even though I spoke with several people throughout the day. Would never recommend, would never use again and they are not reliable and not trustworthy. Do not use this business. They disappoint.”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“Both arrangements were very small and not impressive at all! I paid extra for the Premium and that $ went out the window? One order got delivered on the wrong day when no one was home and left out by the street? I got a response that the correct flowers would be delivered but that never happened either? Overall a very disappointing experience with your company. I would like a professional arrangement be delivered to both parties as what was delivered was embarrassing. Scott Evans”

Helpful Report

Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Options to 'Design your own' might be a fun option. Often we know a favorite color or favorite flower of our employee and would be nice to deliver something specific to them.”

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Posted 1 month ago

Thank you for taking the time to review your experience with our service.

Posted 1 month ago

“The flowers delivered were not the arrangement I ordered. They were alright, but not what I ordered.”

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Posted 1 month ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 1 month ago

“Great for last minute gift baskets, always delivered on time :) Thank you!”

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Posted 1 month ago

We appreciate your review and appreciate you taking the time.

Posted 1 month ago

“I used Fromyouflowers in my previous job as a purchasing accountant. Now that I'm retired I still use Fromyouflowers for my own floral deliveries. They make sure you are satisfied or have no problem making things right. Above and beyond service is what keeps customers coming back.”

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Posted 1 month ago

Thank you for taking the time to review your experience with our service.

Posted 1 month ago

“I really appreciate that you were able to find a florist in the zip code I needed. My Mom really enjoyed the fruit basket. Thank you.”

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Posted 1 month ago

We're so grateful that you took the time to share your experience with us.

Posted 1 month ago

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