I placed order 4 days in advance. Flowers did not arrive. I called and they said flowers would be delivered the next day and offered a certificate for $10 off towards next purchase. Told them I did not want a certificate because I would not be ordering flowers from them again. So they refunded me 20% and said flowers would be delivered first thing the next day. Flowers still had not been delivered by 7:00 p.m. Called and they said flowers were out for delivery. I told them to cancel the order because it's too late to deliver flowers when it should have been delivered first thing that morning. They said they could not cancel and offered me another discount and flowers would be delivered the following day. I demanded a full refund and got it.