Price (including a 20% military/veteran discount!) is what first attracted me, so upgrading from the Regular to the Deluxe arrangement, a Medium Box of Chocolates, and a Balloon was an easy upsell, totaling just over $100 after delivery charge and sales tax. What arrived from a regional grocery chain (Dillon's, NOT a florist) looked more like the advertised Regular arrangement! Also, there was NO Medium Box of Chocolates nor a Balloon! To their credit, the delivery person returned directly to the store and soon arrived with both missing items and an apology. Next time I will use 800-FLOWERS or FTD.