Flowers were delivered later than promised to funeral home, even though I paid extra for express delivery. The personalized ribbon was missing from front of spray. The flowers were already wilted and had brown edges less 23 hrs later. They used a florist more than an hour away from funeral home that had to call us to ask where to deliver, when it was past delivery time. The spray was nowhere near the photo I ordered. It was embarrassing at my sister in-laws funeral. It looked like thay used flowers from grocery store. I got $33 refund from $150 order. It wouldn't let me upload photos.