ordered flowers to be delivered anytime between 2/12 and 2/14. Received a call on 2/12 that they couldn't make that date but would deliver 2/13. Received a call on 2/13 that they couldn't make that date but would have them on 2/14 , in addition I would receive 10% off ( I haven't seen my card statement so I don't know if that's so). On 2/14 I received a call saying they would now be delivered 2/15, they would upgrade my flowers and give me a $20 gift cert. On 2/15 they told me they would come on Monday 2/17 ( which they did) haven't see a $20 gift certificate and I dont think they upgrade my order.)