I ordered a bouquet of flowers and the experience and costumer service was horrible. I specifically PAID EXTRA for the flowers to be delivered in the morning (before 12pm) and were not delivered until 2:30pm. Was also not notified that the flowers would be late. The flowers that i sent were also not even the flowers I paid for. I ordered a roses and lilies bouquet but instead sunflowers and roses were delivered. Imagine if my aunt (the recipient) was allergic to sunflowers. After reading other reviews it appears to be a common issue. It’s insane that this business casually swaps out and replaces the flowers without the costumers knowledge. I immediately contacted costumer services through email. At first they offered to just resend the bouquet with the correct flowers. I said no because that just wouldn't make sense. The occasion already passed and flowers were already received. The best they could do was only give a 20% refund of the entire order. Will never order from them again.