The worst representation of what you’re buying online and what actually gets delivered. I purchased a premium arrangement which showed 6 large roses, a birthday pick and a small square clear vase. A small arrangement was delivered with only 3 roses, no birthday pick and a gold vase. I submitted a complaint and their response was a 30% refund which they automatically issued. I didn’t even have a chance to respond, they just felt that was sufficient enough. I would never order from this company ever again. The purpose of my purchase was to wish a loved one happy birthday and get didn’t include the one thing that represented a birthday gift and made a MUCH smaller arrangement than what was projected online.